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Voyager Bud Shaw gives up scalpel for pen
If you follow my work via my blog or Facebook page then you may have noticed I like writing about fellow writers. I mean, beyond the natural affinity I feel for anyone who takes up the pen and sticks with it, there are myriad things about the writing life that are universal and singular to each writer I profile. There’s no single path to becoming a writer and every writer’s life around the work and separate from it looks a little different, sometimes a lot different. And then there’s the very different kinds of writing people do and the unique voices they express. The subject of this New Horizons cover story, Bud Shaw, is a medical doctor and writer who’s gained a measure of fame for training his inner eye and ear on his former life as a transplant surgeon through essays, several of them collected in his well-received book, Last Night in the OR. Though it took him until about a decade ago to finally write about his own personal experiences, he’s been writing since he was a child. It can take the better part of a lifetime to find one’s voice, especially that voice residing deep within the inner recesses and nooks and crannies of our subconscious. When Shaw finally did find his, he revealed himself to be a strong, spare writer in the style of his literary heroes. My profile of Shaw will appear in the May 2017 issue of the New Horizons, a free montly newspaper from the Eastern Nebraska Office on Aging. Beginning April 28, look for the new issue at area newsstands or, if you’re a subscriber, in your mailbox,. Order your free subscription by calling 402-444-6654.
Voyager Bud Shaw gives up scalpel for pen
©by Leo Adam Biga
Appeared in the May 2017 issue of the New Horizons
Before Dr. Bud Shaw gained fame as a liver transplant surgeon, first in Pittsburgh, then at the University of Nebraska Medical Center (UNMC), he was a writer. An adventurer, too. He’s a veteran small-engine pilot and hang gliding enthusiast and an avid bicycle trekker.
His wonderment with words goes back to childhood. It continued during his formal education – all the way through undergraduate and medical studies. Even during his surgical career he continued writing whenever he had down time. But since putting down the scalpel for the pen, his writing’s really taken off.
For decades he composed fiction but in recent years he’s turned to nonfiction. Some of his highly personal essays have won recognition. His 2015 book Last Night in the OR was a New York Times Bestseller.
His wife Rebecca Rotert is an award-winning poet, short story writer and essayist whose first novel Last Night at the Blue Angel was well-received.
Shaw leads writing clubs at the Med Center. He advocates students and professionals take writing courses to enrich their humanities education. He cites research showing the health benefits of writing.
“When you write something down as opposed to talking about it, it gets stored in long-term memory – with far fewer details but more indelibly – and it’s in an area where your brain keeps working on it. It’s like the thing where you write something and put it away and come back to it and you start editing it immediately when you couldn’t have done that the day before. But your brain’s been working on it.”
He said studies show that in “patients who wrote for three days in a row their brain did some processing that somehow also helped them deal with their illness.”
Reading and writing
Prose fed Shaw’s imaginative escapes as a youth.
“I read a lot. As a kid I got sick frequently and I’d end up having to stay home. We had bookshelves full of books. My mother bought a series of classics for kids: Black Beauty, Treasure Island, Bambi. I would pick them out and read them, and then I got into The Hardy Boys and when I read all that I even tried Nancy Drew.”
He became a familiar figure at the local library.
Family trips to Crystal River, Florida got him hooked on diving and his natural curiosity and affinity for reading found him hunting every book he could on the subject.
“My school projects were reports about the aqua lung and the difference between one and two stage regulators and how you could get the bends and prevent that. I knew the decompression tables when i was 12.”
Writing had already become an outlet.
“I began writing seriously in second grade, My mother helped me write a romantic adventure novel involving a boy and his pony. It filled 10 pages of Golden Rod tablet paper we bound with rubber cement and a cardboard cover. She died a few years later and I guess I’ve been looking for that kind of approval ever since.”
His passion for literature was stoked at Kenyon College a small liberal arts school near where he grew up in rural Ohio. There, he said, “reading and writing were paramount and literature became a limitless world for me – a world where anything could happen. I was a chemistry major, but I filled the other spaces with literature and creative writing courses. In the first two years of medical school, those intellectual pursuits were largely replaced with the drudgery of rote memorization. I found myself obsessively writing short stories and sending them off to Redbook, Playboy and Reader’s Digest. It was a useful diversion and the rejections hardly mattered.”
His literary favorites range from John Steibeck, Ernest Hemingway and William Faulkner to Kurt Vonnegut, Gunter Grass and Cormac McCarthy.

Finding his niche as a transplant surgeon
Though his father was a surgeon, Bud at first resisted following in his footsteps. He said the fact he eventually did was “probably because he didn’t push it on me.” Shaw received his MD at Case Western Reserve University, did general surgery training in Utah and completed a transplant surgery fellowship in Pittsburgh,
There, he made a name for himself as a talented maverick working under the father of transplantation in America, the late Tom Strazl. The two men shared a complicated relationship.
“Most of the advances going on at that time in transplantation were happening in Pittsburgh. I was working with Starzl, who then was by far the most important pioneer in transplantation. I would have stayed there happily and worked with him but it just became more and more difficult.”
Shaw left because he disagreed with the way certain things were being done that he felt hampered surgeons’ learning and endangered patients’ lives.
“I wanted to change the way we did things and I realized I wasn’t going to be able to do that there as much as I wanted. I realized I didn’t want to be part of a program that was chaotic and dangerous for patients.”
Prestigious hospitals coveted having this hot shot young surgeon come start a transplant program in what was a sexy new medical horizon making headlines.
“It was a brand new field. I had probably done more liver transplants in the previous two years than anybody in the world .”
Coming to Omaha and building a world-class transplantation program
UNMC recruited him. It didn’t have the cachet of other courters but it proved the right fit. It helped that the man pursuing him. Layton “Bing” Rikkers, knew him when Shaw trained in general surgery at the University of Utah, where Rikkers had taught.
“Once I got trained in transplant I always intended to go back to the University of Utah but they just didn’t seem to want to do it (start a transplant program).”
When Rikkers took the UNMC job he asked Shaw to join him but Shaw wouldn’t be persuaded – at first.
“I told him I want to go someplace with a seacoast or mountains or preferably both.”
Rikkers wouldn’t take no for an answer. He strategically brought Shaw in as a consultant on the ABCs of starting a transplant program. Shaw met a Med Center contingent, including Mike Sorrell and Jim Armitage, who, he said, were “incredibly enthusiastic about doing liver transplants.” “There was a stark contrast between the attitude here, which was one of ‘We understand we don’t know anything about how to do this – we need you to be the expert,’ and what I found elsewhere.”
Shaw said. “I realized this was a rare opportunity because I’d interviewed at much more famous, high-powered places. I’d told them the same thing I told UNMC – I can’t come alone, I’m going to bring a junior surgeon with me and I need to have an anesthesia team go to Pittsburgh and learn how to do anesthesia and a pathologist go learn how to read the biopsies of the liver. And all these places said, ‘No, we have experts, we’re sure they can handle this, and we have very precious faculty positions to maintain.”
He said other centers didn’t appreciate just what a commitment they needed to make.
“They said, ‘We want you to come start this and we’ll see how it goes,’ and I said, ‘See how it goes? This is a high risk sort of thing.’ That’s when I realized they were mainly interested in doing this not because they were interested in treating liver disease but because it was a cool thing to start doing and they didn’t want to be left out. This place (UNMC) was clearly different. It was one of the only places in the country thinking about this as a long-term prospect they could succeed in, and that’s why I came here.”
One of Shaw’s biggest contentions with the way things were done in Pittsburgh that he changed in Omaha was transplant surgeons not having responsibility for post-op patient care. Some patients get profoundly sick after transplant surgery and lax care can exacerbate already dire situations.
“On a typical Sunday morning I’d find three transplant patients in the ICU and two of them would be bleeding still and I’d have to take them back and fix them in the operating room. I’d go talk to the family and they’d say, ‘Nobody’s talked to us.’ So I found myself cleaning up messes made by other surgeons who weren’t being supervised adequately and hadn’t had enough training.
“I talk about this in the book,” Shaw said. “Tom Starzl never wanted to have a routine, he wanted to change it every time, and you just can’t teach other people what works and what doesn’t work very well if you’re changing it constantly.”
After coming to Omaha in 1985 with his first wife and establishing a world-class solid organ (liver, kidney, pancreas, heart) transplant program here, the city became their home.
“I came here with the idea we’d spend five years and then move to one of those places with seacoast and mountains, but at the end of five years we had a really good program going. We were still growing, we were doing innovative things.
“I got recruited to go look at a couple of jobs right around that time. I just realized it was going to be like starting over and the politics would be worse. There’s no advantage of going to those places other than geography and I can buy a plane ticket.”
Diversions by ground and air
He’s bought plenty of tickets over the years to make bike tours with friends in scenic spots around the globe:
Cuba
Costa Rica
Panama
Argentina
Chile
Scotland
Nova Scotia
Newfoundland
Hungary
Slovakia
Poland
France
Italy
Crete
Australia
Vietnam
Cambodia
Then there’s his life as a pilot. He got his license at 19.
“I bought a 1939 J-3 Cub and flew it back to college. I had another airplane in Utah where I also took up hang gliding. I didn’t have any aircraft in 1981 when I arrived in Pittsburgh, but by 1984 I bought a used seaplane that I also took to Omaha in 1985. I eventually sold it and joined two other guys in a partnership in several airplanes.
“I plan on getting my glider rating this summer.”
Shaw’s logged enough hours behind the controls to have had some harrowing moments in the air.
“Every pilot with that many years experience has many stories to tell, as do I. I’ve been scared several times when weather closed in on me unexpectedly while flying cross-country. I flew aerobatics for half a dozen years in the ’90s. That was always exciting but I never had any close calls doing that. I had a couple of close calls hang gliding. I describe one in the book.”
More often than not, his time in the sky has afforded sublime glimpses of beauty. He recalled a Utah ridge that provided “wonderful soaring” and close encounters with Bald and Golden eagles living in the rocky cliffs.
“They often came out and flew along with us, sometimes showing off their aerobatic skills.”
Unexpected turbulence
Then there was the 1973 coming-of-age flight he made in his little Cub with an acquaintance of his from Ohio, Scottie Wilson.
“The summer of ’73 was between my first and second year of medical school, which I hated. I’d restored an airplane I kept out at the local airport. Scottie had just gotten his wings for the Air Force. That summer we flew in my little Cub a lot together. Toward the end of the summer he had to get to Tuscon, Arizona for combat training. He was going to drive and I said maybe we should fly my Cub out there.
“There were multiple times during that trip where I was going to quit medical school and become a jet jockey.
When the whole thing was done I had to turn around and fly back by myself, and this was like two weeks before I was getting married. I had sort of abandoned ship and ran away.”
The event proved a crucible for Shaw.
“Right after I crossed the Continental Divide there was a storm up ahead I realized iI couldn’t fly around or above so I just landed on a road. As I was sitting there watching this storm go by I started crying. I had this deep sense of loss.”
Broke and out of fuel, he siphoned gas from every small plane on the line at the airport. Back home. he married. started a family and completed his studies. That summer interlude never left him but it’s only recently he
tried writing about it.
“I told Rebecca about it and she said, ‘There’s a romance there of a kind,’ and there really was. A closeness developed in a short period of time that was very different than any experience I’ve had with another guy.”
Intent on catching up with his old pal, Shaw happened to open a magazine to a story about Wilson restoring a 1938 Bugatti airplane presumed lost during World War II. The plane was rediscovered and Wilson, a retired Air Force officer, was building a replica.
“I tracked him down through Facebook and we ended up spending hours on the phone three or four different times over the space of a couple months. My plan was to go see him. He was in the process of starting to test fly this plane. I talked to him in May 2016 and in December I got an email from his brother that said, ‘I’m sure by now you’ve heard about Scottie dying…’ He’d taken the plane up again and was barely off the ground when it happened.
“He’d sent me some sample writing. He wanted me to help him write the story of this airplane.”
Wilson’s passing marked the latest of four recent deaths of important people in Shaw’s life. He feels compelled to write about what they meant to him.
“I have lots of starts in different directions in talking about the way your relationship with your mentors is more like a love affair than it is like a parenting relationship. It’s like seeking their love and approval more-so than maybe with a parent.”
Merging his personal, medical and writing lives
When Shaw was still doing transplants he was barraged by life and death events but so cut-off from them emotionally he didn’t write about them.
“I was so busy and chronically sleep deprived I rarely had time or inclination to write. Except on vacation. Once I got away from work, I inevitably started writing. It was always fiction. By the mid-’90s I had the starts of five novels. I took a sabbatical in 1996 to write and came away with a 180,000-word novel that isn’t yet worthy of publication. Of course, family and friends all thought it was wonderful but nobody else did. I was afraid of getting it reviewed by anybody.
“None of my writing then had any direct relationship to my work. I think it was largely a way to escape the stress of that life.”
Shaw’s real growth as a writer began when he confronted his own life on the page at the 2007 Kenyon Review Workshop.
“It was very educational and inspirational to actually have to write something and then to have people critique it. It was the first time I had valuable critique of what I’d written. I began to understand what I needed to do to improve things was to keep writing, to keep having people critique and then keep changing and writing.”
His next evolution came as a participant in the Seven Doctors Project that puts doctors together with writers.
Shaw was in the project’s first group of doctors in 2008 and he participated in several other sessions the next few years. One session in particular proved fruitful.
“I did get some wonderful stuff from the review of what I wrote that year. The most telling thing was from another writer there, Rebecca Rotert” (whom he ended up marrying after he and his first wife split).
“When it was my turn to read, everybody complimented how they liked this or liked that and then all of a sudden Rebecca said, ‘Okay, here’s the deal: I don’t know what this person’s motivations are. We’re missing some of the basic things of a story and by now we should know this.’
I started to feel defensive and then I thought, ‘Oh my God, she’s absolutely right,’ and I can fix that because I know what the answers to those questions are.”
All of it spurred him to explore his own life in nonfiction writing. The more he drew from his personal experience, the more he liberated himself.
“I was finally able to think about some of the experiences I had and to step back from them far enough to actually write about them without having a strong emotional agenda that kept me from doing it before.”
With each story he takes from his own life, he’s puts himself on the line.
“I suppose writing highly personal nonfiction stories is risky for anyone. I felt I couldn’t do it unless I found a way to be more objective about the most difficult and emotional experiences. I had to resist the temptation to ‘set the record straight.’ I had to discover instead the other stories within those moments.”
His first published essay, My Night With Ellen Hutchinson, is about a devastating personal and professional episode early in his career.
“As I sat down to write about it, I discovered just how stubbornly I still held onto a version of that story that blamed others, that let me off the hook for the death of a patient during a liver transplant. I had to revisit that night over and over again for weeks to reconstruct a view that wasn’t about the cause of the failure so much as it was about the results of it. It wasn’t easy.
“That was a very straight forward operation. In my mind, I’d done everything right. I got the new liver sewn into place and blood flowing into it and everything was just great when her heart stopped. And yet, the technical details of why the woman’s heart stopped and how we should have handled it and how today, I know she would not have died because of what we later learned to prevent the problem, none of that was a story worth recounting. I needed a fresh and far more human perspective, and that required me to do a lot of processing I hadn’t done before.
“Now I don’t seem able to stop.”
For years Shaw erected shields warding off self-reflection when people’s lives were in his hands.
“The protective mechanisms were about dealing with failure, where failure could be somebody’s death. After failure I felt it absolutely necessary to approach the next case with supreme confidence that everything is going to go well. There’s a lot of ways of getting to that point. Maybe the quickest way is to simply say, ‘That last problem – that wasn’t my fault.’ But that’s not the only way. Another way, but it’s not the one I took, is to think about it more and to recognize we’re fallible and I did play a role in that, and what can I do next time to make sure that doesn’t happen again.
“It would have taken the ability of being more mindful as they call it now.”
Frailties
In his book Shaw reveals his own and others’ frailties as counterpoint to the God-like status medical professionals are held in or hold themselves in. His essays chronicle how he didn’t let things touch him, not the lives he saved or lost, not even his own bout with cancer, What opened the flood gates of introspection was the disabling anxiety that overcame him in 2006.
“I didn’t have any problems with social anxiety at all
until one day I was sitting in my living room and suddenly had a panic attack that eventually caused me to crawl into bed and cover up. I had no idea what was causing it. It just came out of the blue.”
Some days at work he couldn’t leave his office. He finally sought help. Drugs help regulate the condition. Writing about it has been freeing.
“What the writing has done is help me understand and accept the fact that I have this problem. It’s also helped me recognize I did have these protective things and the question in my mind is – what if I had been as self-aware and self-reflective when I was in the midst of this incredibly intense surgical career with all this risk?
Would I have been able to continue? I think the answer to that question is probably yes.
“The process of writing about my own experiences really did open up my writing in a way. That, and there were about three books I read around that time that made me become much more spare, to work harder on eliminating stuff. The big problem I had was my need to make sure you understood everything, explaining
everything. Being freed up from the idea that you have to explain everything was like a miracle. You can actually let people figure out stuff on their own.”
He said a UNMC colleague objected to how much medical imperfection he revealed in his book.
“She said, ‘This is a huge mistake. Nobody should pull back the curtain and expose these sorts of things.’ I said, ‘Why, do you think people are going to come after us with torches?’ She said, ‘Well, they might,’ and I said, ‘Well, if they do, maybe we deserve it.’ I certainly got lots of positive feedback from surgeons outside of here. In fact, I’m still getting it.”
A notable exception was his old mentor Tom Starzl, who reacted strongly against the book. It strained the two men’s already tenuous relationship. As a show of respect and peace offering, Shaw attended Starzl’s 90th birthday celebration.
“I gave him a big hug and he started crying. It was very emotional.”
Starzl died a year later.
Before Shaw could get his book published, UNMC made him jump through hoops to change details so as to avoid privacy issues.
“A lot of the essays had been written with the names of the real people involved before I knew these stories were going to be part of a book,” Shaw said. “I had to start looking at how I could contact these people (for their permission). I knew I wasn’t allowed to look in the medical records for that purpose and I knew I couldn’t ask anybody else to do it for that purpose.
“I couldn’t remember some of their names. I was in the process of trying to sort out how to contact them when the privacy officer at the hospital called and said you can’t write about any of your experiences here.”
The decree made Shaw bristle. He resisted the blanket refusal, pointing out there was nothing in his contract or in UNMC’s HIPPA policy preventing him from doing it.
“Eventually I could not get them to allow me to contact the people. So I went in and changed enough of the details that there’s just no way anybody could recognize the real people.”
Doing what he has to do
Some of his writing does name names. His essay A Doctor at His Daughter’s Hospital Bed recounts the time he intervened in the care of his daughter Natalie, who was hospitalized with pneumonia and not getting the IV fluids he knew she needed.
“I know I shouldn’t be my daughter’s doctor. They taught us the problems with that during my first week in medical school. It’s a really bad idea, especially in high-risk situations. We doctors are also very superstitious that when dealing with family members … something is always going to go wrong. The more the Special Person hovers over the care of his or her loved one, the worse the complication will be. I’ve had conversations in which doctors feel they change their routine with V.I.P. patients, and it’s that disruption in routine that allows error to creep into their care.
“But right now, I don’t care about any of that. I’m the one with experience taking care of really sick patients, and if I know she needs more fluids, she’s going to get them.
I break into the crash cart … I pull out two liters of saline solution and run both into Natalie’s IV in less than 20 minutes. Natalie’s pulse slows and her blood pressure rises. An hour later, after the nursing supervisor and on-call resident finally arrive, I’ve finished infusing a third liter. Natalie finally looks better.
“This wasn’t the first time during Natalie’s illness … I broke my promise to just be her dad.”
It also wasn’t the first or last time he crossed the medical care barrier with a loved one.
My younger son, Joe, almost died … from septic shock. He became ill while I was out of town. I flew home and by the time I arrived at the hospital, he looked deathly ill to me. I told the nurse I thought he should be transferred to the intensive care unit, but she said the doctors thought he was improving. Joe stopped breathing during the night and I have blamed myself ever since for not insisting they move him.
“Over and over again during my dad’s last few years of life, I felt as if I should have just moved in with him so that I could prevent all the well-meaning doctors and nurses from killing him. Sometimes it was just because his doctors weren’t talking to one another and their conflicting prescriptions sent Dad to the hospital. In the end, he died about 10 minutes after receiving an injection I didn’t want him to receive.”
Shaw’s daughter did recover but, he writes. “I didn’t.” He explains in his essay:
“I stopped operating and taking care of really sick people two years later. I told myself I had become too distracted by my increasing administrative duties to be a safe doctor. I was glad to leave all that behind. Now I just want to sit on the sidelines and marvel as a new generation of doctors performs the miracles. I never again want to step in to rescue someone I love. But I will, if I have to.”
On a pedestal
He had occasion to operate on public figures or loved ones of celebrities. Such was the case in 1993 when he performed liver transplants on Hollywood icon Robert Reford’s son, Jamie Redford, in Omaha.
As is often the case, patients with good outcomes form an attachment with their surgeons that is one-part gratitude and one-part adulation. It was no different with Jamie Redford, who on Instagram recently posted a photo of himself and his life-saver with this caption: “My hero and good friend, Dr. Bud Shaw.”
Redford regained his health and produced a documentary, The Kindness of Strangers, raising awareness of the need for organ donation. Redford and Shaw saw each other just last year.
“Jamie and I did something at the Sundance Authors Series. I did a reading of my book and then Jamie came up and we sat on a couple stools and we did a kind of give-and-take with each other and people asked questions. Bob (Robert Redford) was there and Jamie’s sister was there. It was standing-room-only.”
But in his essay Real Surgeons Can’t Cry Shaw divulges how he didn’t cope well with the hero worship showed him. For him, surgery was a job to be gotten through, a task to be completed. The human dimensions of it sometimes escaped him or made him uncomfortable, and so he avoided those implications and interactions that required emotional investment.
Taxing times in the crowded OR give way to one-on-one writing-editing critiques
A transplant operation is always complex and requires a team of professionals/ But these were far riskier procedures in the 1980s and 1990s then they are today because there weren’t the techniques and drugs available then that there are now.
“The longest one in my experience was in Pittsburgh that was 27 hours,” Shaw recalled. “In that case it was a child. When we started out trying to open the abdomen it was like concrete. We had to go ahead and get the liver in there because its time out of the donor’s body was getting too high. We didn’t want it to die – the liver would be nonfunctional. So we put it in and then we had all this sorting out of stuff to do for hours and hours, trying to get the bleeding stopped.
“What would happen is the patient’s own body would start dissolving its clots. That was a pretty common feature of a liver transplant.”
The operating room is a collaborative, dynamic environment of high risk and high reward. Writing, by contrast, is a solitary experience whose rewards are more internal then external. Shaw values having a life partner in Rotert who is a fellow writer. They share everything they write with each other.
“We are our own best editors,” he said. “I think I take her criticism of what I write a lot better than she takes my criticism about what she writes, and I don’t know if that’s because her criticism is more gently delivered because she’s not very gentle with it. But for some reason whatever she tells me often rings so true.
“LIke with these initial essays I wrote, I wasn’t sure what they were really about and she helped me figure out what they were really about.”
He admires her craftsmanship.
“She really writes incredibly well. She writes some beautiful sentences. She also develops characters incredibly well, each with different voices. She’s really a master at that sort of thing.”
The couple live in a multi-story home on the edge of Neale Woods. Books, magazines, paintings (by her) and photographs (by him) adorn the rustic-chic living spaces whose large windows look out on the Missouri River basin and bluffs to the east and pristine forested land to the west.
Reinventing himself
Idyllic surroundings and professional accolades aren’t salves for the demons inside us as Shaw discovered. Even at the height of his career, politics and egos found him fighting external battles. He eventually became chairman of surgery at the Med Center and after 12 years in that post he headed-up a large point-of-care software development project that got canceled.
He’s felt a bit adrift since retiring from surgery and then having that software project killed.
“There’s almost nothing like having a really difficult job to do with a lot riding on it and you’re afraid going in about what might happen but you do it anyway and you succeed and everything’s okay. It just so happens that liver transplants is one of the best things like that. And so I lost that reward system. The other thing I lost was every day somebody telling me what to do. Even when i was chairman of the department. It’s not like I had to say what am i going to do today? There was always stuff to do and too much to do.
“Not having that and having so called free time to write and to do other stuff was initially fun and easy but the longer it’s lasted the more difficult it’s become
finding reward.”
While a practicing surgeon he once thought of leaving that career to write full-time but he wasn’t crazy or brave enough to try it. “Doing liver transplants is easier.”
Ever the voyager, Shaw has worlds yet to explore in his travels and in his new vocation as author, Having finally given himself permission to write about his past, he’s embracing new adventures as source material for future tales. With so much to draw on, his creative well should never run dry.
Who’s Going to Pay? Before and After the Affordable Care Act
There’s nothing like getting current, though it’s hard to do when you write for a monthly. Still, in this cover story I wrote for the March 2017 issue of The Reader (http://www.thereader.com) I think I mostly managed to stay relevant to the topic of health care coverage in America, the forces pushing and pulling for and against the Affordable Care Act and what the ACA has meant in terms of gains and what its repeal and replacement would mean in losses. For the piece I spoke to local professionals on the provider and insurer sides of the equation for their take on how we got here and where we might be heading. The story went to press with us knowing Congress was working to repeal and replace Obamacare, though no one knew what that entailed, and then just about the time our story got published that plan was unveiled. As you know by now, the proposed new plan was met with disdain from all quarters, especially consumer rights groups and elected officials, even conservative Republicans, who heard loud and clear from constituents that they they oppose the called for cuts that would cause many people to lose insurance. As the push back continues, town halls and debates ensue, and presumably negotiations, revisions and compromises will get made. Meanwhile, America still can’t get its health care system to work equitably and efficiently.
Who’s Going to Pay? Before & After the Affordable Care Act
©by Leo Adam Biga
Appeared in the March 2017 issue of The Reader ((http://www.thereader.com)
Families stood to lose almost everything in medical bankruptcies when health insurance companies rejected those with pre-existing conditions and capped their policies with lifetime limits.
Uncovered costs helped health care expenditures soar, more than tripling in the last 20 years according to the federal National Health Spending Report. In 2015, the federal government was the largest payer of health care, covering 37% of the total cost through its two programs Medicaid and Medicare.
The curve was starting to bend.
According to the Kaiser Family Foundation, health insurance costs increased 63% from 2001 to 2006 and 31% from 2006 to 2011. That number dropped to 20% from 2011 to 2016.
Part of the reason was the Affordable Care Act and a landmark shift in how health care was being offered. Through a series of tax increases targeting high-income earners, the ACA was able to fund experiments in in- novation while subsidizing the cost of bringing almost 30 million Americans into the health insurance system.
With the end of Obamacare at the top of the national conversation, The Reader talked to the major stakeholders about life before and potentially after the Affordable Care Act.
It’s not just the $2 billion in federal revenues Nebraska passed up for health insurance, or the 275,000 Nebraskans with pre-existing conditions that could be denied health insurance, according to the Kaiser Family Foundation. It’s not even the estimated 165,000 Nebraskans that would lose health insurance, an increase of 111% of the uninsured, according to the Economic Policy Institute, leading to almost 3,000 jobs lost and $400 million in federal health care dollars gone that we subsidize.
It’s also about the way we take care of each other.
America treating healthcare as a commodity helps explain its high delivery and coverage expense. Characterized by historic lack of incentives to drive prices down, providers and insurers dictate terms to consumers. Subsidies to assist low income patients who can’t pay out of pocket get passed along to other consumers. But affording care and its coverage is a burden even for the middle classes.
Amid runaway costs and coverage gaps, America’s clunkily moving from a volume to a value-based system as part of long overdue healthcare reform. The Affordable Care Act was passed in 2010 after contentious bipartisan debate. The statute’s full roll-out began in 2014.
Nebraska Medicine CEO Daniel DeBehnke said, “The tipping point that brought the ACA forward is really the unsustainable growth in our country’s healthcare costs.”
The calculus of people not being able to afford care translates into real life implications. Untreated chronic diseases worsen without treatment. Early diagnoses are missed absent annual physicals or wellness checks.
Championed by President Barack Obama, who promised reform in his campaign, the ACA’s enacted consumer protections and mea- sures holding providers account- able for delivering value.
Nebraska Methodist Health System CFO Jeff Francis said organizations like his have “con- tracts and monies at risk for hit- ting certain quality items, not just with Medicare, but with some of our commercial insurers as well, Five or ten years from now,” he added, “we’ll probably have more at risk financially from a quality and outcome standpoint. Recent federal legislation changed the way physicians get paid by CMS (Centers for Medicare and Medicaid Services). Starting in 2019 they’re having potential penalties depending on whether they’re hitting certain quality metrics or not.”
He said the stick of such punitive measures works.
A new Standard in American Health Care
Aspects of Obamacare, such as the individual mandate and public health exchanges, have detractors. Federal lawsuits challenging it have failed. But its intact survival is in jeopardy today. A chief critic is President Donald Trump, who with the Republican controlled Congress vowed to repeal and replace, though that’s proving more daunting in reality than rhetoric. On February 16, GOP leaders shared a replacement plan with tax credits for buy- ing insurance and incentives for opening healthcare savings accounts, but no details for funding the plan or its projected impact on the insured and uninsured.
Debehnke said, “I don’t think there’s any question, regardless of where you land politically, there are components of the current ACA that require tweaking. Even Democrats will tell you it wasn’t exactly perfect – nobody said it was going to be perfect. It was understood there were going to need to be changes as things move along.”
There’s widespread consensus about the benefits accruing from the ACA. New subsidies allowed millions more people nationwide and tens of thousands more in Nebraska to be insured, in some cases getting care they deferred or delayed. Insurers cannot deny coverage for pre- existing conditions or cancel coverage when someone gets sick. Plans must cover essential care and wellness visits. Adult children can remain on their parents’ insurance until age 26.
Francis said, “A lot of good things have come out of this. We’re focusing on well- ness, we have fewer uninsured, we’re having better outcomes for patients. I think there’s satisfaction with the improvements. I just think there’s disagreement with how it’s occurring or being done.”
“You can’t believe the difference it’s made by setting minimum standards for health insurance,” said One World Community Health Chief Medical Officer Kristine McVea, “so that things like child immunizations and mammograms are covered.”
Since the ACA’s adoption, uninsured 18-to 24-year-olds in Nebraska dropped from 25.5 percent in 2009 to 12.4 percent in 2015, according to the Kids Count in Nebraska Report.
McVea said, “At One World people get assistance in enrolling for health insurance. Counselors guide them through the market- place. People are really becoming more savvy shoppers. Improved health literacy has been a result of this process, you can really compare for the very first time apples to apples in terms of different plans. That has been a tremendous boon to clients.”
Not everyone included – Nebraska drops the Kick- back
Healthcare disparities still exist though. In Omaha 24% of adults living below the poverty line
lack health coverage while 3% of adults with medium to high in- come are uninsured. Some 36% of Hispanic adults, 15% of black adults and 5% of white adults are uninsured in the metro, ac- cording to numbers reported by The landscape, a project of the Omaha Community Foundation.
McVea said, “The poorest of the poor are not eligible for the marketplace at all because that part of the Affordable Care Act carved them out thinking states would cover them with Medicaid. Well, Nebraska’s elected not to expand Medicaid, so there’s this whole gap of people not insured. Then there’s prob- ably another tier who do get assistance through the marketplace, but considering the economic pressures they’re under, even with the assistance, it still falls outside their reach to get good healthcare.”
The Kids Count Report found 64 percent of uninsured Nebraska children are low-in- come — likely eligible for but not enrolled in Medicaid or Children’s Health Insurance program (CHIP).
Past Nebraska Medical Association president Rowen Zettermen said, “In Nebraska we have somewhere in the neighborhood of 60,000 to 90,000 uninsured people that would have otherwise been eligible for Medicaid expansion. you find the highest percentage uninsured rates in rural counties. We still have 20 some million uninsured in this country. A number may have insurance but they’re underinsured for their various conditions. Ideally, everybody should be able to establish a healthcare proposition with their physician, nurse practitioner or physician’s assistant to access care whenever they need it.”
Then there are federal DSH monies to fund Medicaid expansion the state foregoes because the legislature’s voted against expansion. Gov. Pete Ricketts opposes it
as well. Disproportionate Share Hospital payments are subsidies paid by the federal government to hospitals serving a high percentage of uninsured patients. Nebraska hospitals write off uncompensated care cost while getting no money back for it.
Zetterman said, “We could expand Medic- aid and take advantage of the roughly $2 to $2.5 billion that’s failed to come into the state. It would have paid salaries for more people in physicians offices and a variety of things that would be taxed and bring in more revenue.”
DeBehnke of Nebraska Medicine said, “Being a large hospital health system that takes all comers, we have a Medicaid percentage of our business. We would be better off in a Medicaid expanded state. We would like to see more coverage for the working poor. That’s what Medicaid expansion is – providing coverage to the working poor. Those who don’t currently qualify for it would under an expansion.”
Proposed federal community block grants could expand coverage. DeBehnke cautioned, “We just have to be sure there’s good control around how those dollars are used and they actually go for healthcare coverage. Expanding coverage to all people is really the key.”
Nebraska State Senator Adam Morfield is the sponsor of lB 441, which would expand Medicaid in Nebraska. The bill is scheduled for a March 8 Health and Human Services Committee hearing.
The care-coverage-income gap may be more widespread than thought. Kids Count Report findings estimate 18.5 percent of Nebraskans are one emergency away from financial crisis.
Preventative Care is Long-Term Savings
Having coverage when you need it is a relief. Insurance also motivates people to get check-ups that can catch things before they turn crisis.
“A woman having symptoms for some time didn’t have any insurance and she waited
before she sought care,” McVea said. “By the time she came to us for diagnosis she already had a fairly advanced stage of colon cancer. She’s undergone chemo- therapy and surgery and is now living with a colostomy. That didn’t have to happen. We see things like that every day – people who’ve let their diabetes and other things go to where they have coronary artery dis- ease, and that’s not reversible. We’re trying to get them back to the path of health with treatments, but they’ve lost that opportunity to maintain a high quality of health.”
Zetterman said, “There’s good data to show patients with cancer who don’t have insurance tend to arrive with more advanced disease at the time of initial discovery because they come late to seek care.”
That pent-up need is expressed more often, McVea said, as “people have insurance for the first time or for the first time in a long time.”
“We’ve seen a lot of people come in as new patients saying, ‘I know I should have come in a long time ago, and I’ve just been putting it off.’ Many are middle-aged. They’ve been putting off chronic health conditions or screening tests or other things for years. We see people come in with diabetes or high blood pressure that’s out of control and within three months we get them to a point where everything’s in control, they’re feeling better, they have more energy, they’re feeling good about their health. We’ve maybe given them advice about diet and exercise and ways they can keep themselves healthy.”
More positive outcomes are prevalent across the healthcare spectrum.
“I would say overall the average patient is having a better experience and outcome now than they were five years ago,” Nebraska Methodist’s Jeff Francis said.
One World’s CEO, Andrea Skolkin, said, “We’ve been able to reach more people living on limited income so our services have been able to expand both in terms
of numbers of patients we care for as well as types of services and locations.” One World opened two new satellite clinics with help from ACA generated monies. “As we’ve opened new clinics we’ve seen a number of people that had never been seen or delayed being seen with very complex
medical and sometimes mental health issues – and it’s more costly. We grew from about nine or ten percent of patients with insurance to close to 15 per- cent. For newly insured patients it’s meant some peace of mind.”
Fewer insured people, Higher Costs
She and her community health center peers favor more afford- able coverage to increase the numbers of those insured.
Zetterman said high premiums and co-pays present obstacles that would be lessened if everybody got covered. “The financial burden on the individual patient and family for health- care right now is too high.”
DeBehnke said, “A lot of the
burdens of those premiums in terms of high deductibles and other things have been shifted to families. There has to be some degree of subsidization if we’re going to make this all work. Regardless of where we land with this, the financial burden on the individual patient and family for health- care right now is too high.”
For the poor, the last resort for care continues to be the ER.
“If you’re uninsured the one place you can go in this country is to the emergency room of a hospital because the laws say you cannot turn anyone away from there,” said Zetterman. “As a consequence the uninsured make use of the ER because it guarantees they’ll get cared for – at least at that moment. The ER is the most expensive place to go for things that could otherwise be handled in a healthcare office.”
Zetterman said America’s handling of its social contract and safety net means “we cost shift in the healthcare environment to pay for things.” “In Nebraska, where we didn’t expand Medicaid,” he said, “we cost shift from private insurance and healthcare providers to people who have private insurance. They help pay for the uninsured-underinsured. We’ve estimated that to be well over a billion dollars. We can’t control costs reliably until everybody is in the system with some kind of a paid healthcare benefit. That can include all the current federal and state programs as well as commercial insurance that’s out there.
“Once we no longer cost shift to pay for healthcare we can begin to address the questions where are we spending our money and why are we spending it in those areas. Then we have a chance to control the growth of healthcare costs.”
Skolkin said, “A lot of hands in the pot helps add to the cost. There’s a lot of system inefficiencies, particularly in billing and credentialing, that could be made a lot of easier. That would save resources.”
DeBhenke said, “As the healthcare industry, we have not been engaged to the degree we need to be to actually decrease overall cost of care because frankly from a pure financial standpoint it’s not been in our best interest. The health systems, providers and other organizations have to really get be- hind this whole idea of providing value, of decreasing overall total cost of care while improving outcomes for patients. That’s got to work in parallel with legislative and subsidization levels at the federal level.”
He said until there’s more buy-in from “young invincibles” – 20-somethings in good health – to broaden or balance the risk pool and thus reduce payouts, costs will be a problem.
“Certainly the pricing needs to be attractive to those individuals to broaden the pool. And frankly the benefits associated with products on the exchange need to be attractive so those individuals feel comfort- able and actually want to have coverage. Those least likely to go to the marketplace and buy individual health insurance plans are exactly the people we want to do that to broaden the pool. Healthy individuals that don’t utilize healthcare much soften the financial blow.”

Repeal Without replace is A mess, Why not repair?
The ACA’s meant adjustments from all healthcare stakeholders. Opponents have resisted it from the start and that fight continues. In early January the Republican-led Senate began reviewing ACA to try and garner enough votes to repeal it through the budgetary reconciliation legislative process.
“Unfortunately President Trump has focused on what he’s going to take away without have a plan in place,” said Kristine McVea, “I think that’s been harmful. There’s a lot of fear and uncertainty among our patients. These are people who struggled without health insurance who finally got a chance at taking care of their health and are now very afraid of the possibility that’s all going to be taken away. We hear this every day from people coming into the marketplace and coming into see us for care, I think the capricious statements made by this administration have fueled that.”
More recently, talk of flat-out repeal has given way to amend or modify in acknowledgment of the gains made under ACA and the difficulty of dismantling its far-reaching, interrelated tentacles, absent a ready-to-implement replacement. The political fallout of taking away or weaken- ing protection people have come to rely on would be severe.
“Once leadership has really started to
dig into what it would mean to repeal this outright and try to replace it they’re finding it is not a simple thing to do and the health and coverage of millions of people are at stake,” said James Goddard, an attorney with the public advocacy group Nebraska Appleseed. “So things are slowing down with the recognition they need to be careful with this, and of course they do.
“I think the change in the way it’s being discussed is a reflection of the reality that this is a dramatic thing you’re discussing altering and they need to do it the right way. Much of the ACA hangs together and one thing relies on another and if you start pulling pieces of it apart, you have the potential for the whole thing to fall down.”
Zetterman said he and fellow physicians favor a cautionary approach.
“Most of us would say the Affordable Care Act should be maintained and improved. There are dangers in taking it away and replacing it because it’s now in so many different places.”
Nebraska Appleseed attorney Molly McCleery said total repeal would affect many. “Initial Congressional Budget Office projections show 18 million people would lose coverage, and then in the out years, 32 million would lose coverage – both private and public. The Urban Institute’s state-by- state impact study found 200,000-plus Nebraskans with a pre-existing condition would be impacted if that consumer protection would be taken away.”
Jeff Francis said, “The new ‘r’ word I’m hearing is repair. The consensus seems to be to keep what’s popular and working and change what’s not.”
EDITOR’S NOTE: Details of the recently proposed GOP replacement had not been released as of this printing.
Daniel DeBehnke said of the current climate, “I think it’s extremely confusing because it’s complicated. It’s like a balloon – you poke in one area and something bulges out in another. I think people are frustrated, and rightly so, they pay a lot for healthcare. It’s not just as simple as I-pay- a-lot-for-my-healthcare, ACA is bad, let’s get rid of it.’ There are layers of complexity. We may not like exactly how things are funded or how some components are dealt with. We may not agree totally with all the tactics to get there, but at the end of the day we’ve got more people covered.
I don’t think anybody has the appetite to change that back.
“We just have to figure out how to incrementally lessen the financial burden while maintaining the real goal – more people covered and providing value for the money being spent.”
He said the best course of action now for providers is to “just take really good care of patents and decrease unnecessary utilization and duplication of services,” add- ing, “It’s what everybody wants anyway.”
Fixing the marketplace
Meanwhile, on the insurers’ side, some carriers have left public health exchanges after incurring major losses. This state’s largest healthcare insurer, Blue Cross Blue Shield, opted out of the volatile marketplace.
“Since we started selling on the ACA marketplace we’ve lost approximately $140 million,” executive vice president Steve Grandfield said. “We have a responsibility to all our members to remain stable and secure, and that responsibility was at risk
if we had continued to sustain losses. The public marketplace is unstable, which has driven increased costs and decreased com- petition and consumer choice. The higher premiums go, the more likely people, especially healthy people, drop their coverage. That means the majority of people remain- ing on ACA plans are sick, with increasingly higher claims, which drives premiums up even further.”
He cited instances of people gaming the system by buying plans when they need care, then dropping them when they longer need it.
Granfield said Blue Cross supports a well modulated ACA overhaul.
“It’s important to put in place a smooth transition. We would like to see regula- tory authority for insurance returned to the states, including rate review and benefit design and closing the coverage loopholes that lead to higher consumer costs.”
He has a long wish-list of other changes he wants made.
The leaders of two major Nebraska health provider systems say they haven’t seen any impact from the BCBS defection because there are many other insurers and products on the market. The executives were not surprised by the move given the fluid healthcare field.
Nebraska Methodist’s Jeff Francis said, “There were a lot of unknowns. I think it takes several years through the insurance cycle to be able to correct those kinds of unknowns, especially the way the federal government handles the bidding and setting of rates That’s why you won’t see craziness or changes in the rates in the years to come because they now have several years of experience with this new population and they’re then able to price accordingly.”
Daniel DeBehnke of Nebraska Medicine said, “Regardless of what happens in Washington, if the exchanges are kept in place there will be some changes made either in the pricing or pool that will help organizations like Blue Cross perhaps get back in that business.”
Quality Health Care Starts with Collaboration
Collaboration is key for containing costs in a system of competing interests. More U.S. healthcare decisions are happening outside silos.
Francis said, “A big change in the last 10 years is opportunities to work more collaboratively. In the past it would have been much more stand-alone. Now the hospitals and physicians are working more closely. Nebraska Methodist is part of an account- able care organization – Nebraska Health Network, along with Nebraska Medicine and Fremont Health. We recognize the importance of learning better practices from each other so we can pass that along to make healthcare better for the community and for employers paying for their employees insurance.”
One result, he said, is “less antibiotics pre- scribed by our family doctors at Nebraska Medicine and Methodist Physicians Clinic.”
Omaha fight doctor Jack Lewis of two minds about boxing
The visitation will be held on Thursday, June 23, from 4 – 6:30 pm at the Heafey-Hoffmann Dworak & Cutler Bel Air Chapel on 12100 West Center Road. The service will be held on Friday, June 24, at 11 am at the Presbyterian Church of the Cross on 1517 S 114th Street.
Dr. Jack Lewis
Omaha fight doctor Jack Lewis of two minds about boxing as the city readies to host the National Golden Gloves
©by Leo Adam Biga
Originally published in the New Horizons
For the first time since 1988, Omaha plays host to the National Golden Gloves boxing tournament, one of the nation’s showcases for amateur boxing. The 2006 tourney is a six-day event scheduled for April 24-29 at two downtown venues. The preliminary and quarterfinal rounds will be fought at the Civic Auditorium the first four days, with the semi-final and championship bouts at the Qwest Center Omaha the final two days.
Historically, the national Golden Gloves has produced scores of Olympic and world champions. Former Gloves greats include Joe Louis, Ezzard Charles, Muhammad Ali, Sugar Ray Leonard, Evander Holyfield and Roy Jones Jr.
Three men with long ties to the local boxing scene recently shared their thoughts on the Gloves with the New Horizons.
The man heading up the event is Omaha’s fight doctor, Dr. Jack Lewis, a 71-year-old internal medicine physician. As a doctor who loves a sport that gets a bad name from the medical community, he’s a paradox. While a staunch supporter of amateur boxing, Lewis is a fierce critic of the professional fight game, which he has come to abhor.
His experience in the prizefighting arena included serving as ringside physician for the 1972 world heavyweight title fight in Omaha between champ Joe Frazier and contender Ron Stander from Council Bluffs. Lewis stopped the fight after the fourth round with a battered Stander blinded by blood in his eyes.
“I love the sport of amateur boxing. I was involved in pro boxing and I didn’t like that from a medical standpoint,” Lewis said. “After just a few years working with the pros, I quit. In some cases, I didn’t know who the fighters were. They were fighting under fake names. I’d ask all these questions and the boxer would say the last time he lost a fight was a month ago in Chicago, and then some guy would come up later and tell me that same guy got knocked out last night in Chicago.
“Those pro boxers move around, have fake names, won’t give you their true medical history.”
Lewis continued, “Those pro boxing days are behind me. That sport needs to be cleaned up.”
More than just a fan of amateur boxing, Lewis is a veteran ringside doctor and longtime president of the Great Plains Boxing Association, the main organizing body for amateur boxing in Nebraska. This is the second time under his leadership his hometown of Omaha is presenting the Golden Gloves nationals.
Lewis is optimistic the event will fare better than recent national Gloves tourneys in cities like Kansas City, where the event failed miserably at the gate.
“We’ve done this before. I think our sales are going very well,” he said.
With Omaha’s success as College World Series host, with the Qwest Center filled to capacity for Creighton University men’s basketball home games, with the arena slated to host a slew of NCAA post-season events over the next several years, plus the U.S. Olympic swimming trials, the Omaha’s known as an amateur sports-friendly town. That’s why there’s talk of Omaha trying to host the Golden Gloves on a regular basis. The event is bid out a few years in advance, so it would be awhile before Omaha could host the event again after 2006.
“Omaha knows how to put people in the seats. Plus, this is really a fight town,” said Harley Cooper of Omaha. The former two-time national Gloves champion is seving as the 2006 tournament director. “It’s an outstanding event, Fans will see the best boxing in the country and probably see some future Olympic and professional champions.”
Omaha boxing historian Tom Lovgren joins many others in calling the Qwest “a great facility for boxing.” “The people there do a superb job,” he added.
While he never boxed, Lewis lettered in football and rugby at Stanford University, backing up future NFL great John Brodie at quarterback in the late 1950s. He said his athletic background and internal medicine specialization “lent itself” to begin treating athletes.
After graduation from Standford and the University of Nebraska Medical School, Lewis did his internal medicine residency in Oakland, California. He came back to Omaha in 1964 to practice with his physician father.
Right away, Lewis’ sports medicine interest found him treating a variety of athletes – jockeys at the Ak-Sar-Ben thoroughbred race track, football players at his alma mater Central high School, where he has been team physician since 1964, and boxers at the Omaha and Midwest Golden Gloves tournaments.
Lewis’ passion for amateur boxing has only grown. He enjoys the purity of the sport. He applauds the protective headgear and other measures taken to ensure fighters’ safety. He believes the competition inside the ropes instills discipline in its participants.
“I think the greatest athlete is the guy that steps in the ring and some guy comes after you. I think it builds character. I think it teaches you resraint. It helps you collect yourself. Through those years I’ve been to many meetings and been to many nationals. I’ve been he ringside physician at hundreds of fights and taken care of a lot of medical problems at the fights. Even though I never fought, I’ve educated myself in boxing and in all the trials and tribulations of the kids.”
Lewis said amateur boxing has suffered unfairly from the ills of its pro counterpart.
“There has been a lot of deaths and those deaths really hurt amateur boxing because then parents don’t want their kids to go into boxing. There’s been a lot of unscrupulous stuff. When I started it was a more popular sport. Today, kids are into doing all kinds of other things. They just don’t go into boxing anymore. And the coaching ranks have really declined. It’s an uphill battle.”
Despite the smaller number of young boxers, Tom Lovgren said “there are kids around that can fight and the Golden Gloves is still a major contributor to the U.S. Olympic boxing team. He said a Gloves title still carries weight in the world of boxing.
“If you are a national Golden Gloves champion, you’re highly respected when you make a turn to the pro ranks.”
Lewis said another thing unchanged in the sport over the years is that ethnic-racial minorities are disproportionately drawn to boxing.
“Our best known boxers in the state now are Latino. There’s been a great influx of Spanish-speaking kids. Unfortunately, many of them don’t have U.S. citizenship and the rules require you to be a citizen in order to compete at nationals (Golden Gloves).”
In the history of the Golden Gloves there have been but five national champions from Nebraska. According to Lovgren, the best of the bunch was Harley Cooper, who won his titles in 1963 and 1964 (the first at heavyweight and the second at light heavyweight). He won those titles when he was in his late 20s. which is much older than the typical Gloves fighter. Since retiring from the ring, Cooper’s devoted time to developing and suporting area amateur boxing. He never turned pro.
“Everybody wanted him to fight for them,” said Lovgran, a former prize fight matchmaker and a longtime observer of the local fight scene. “The first time anybody saw hiim in the gym they knew this guy was going to be a national champion. He could punch. He could box. He could do it all. He was the most complete fighter I ever saw from around here. I never saw Harley Cooper lose a round in amateur fights in Omaha. He was that dominant.”
Besides Cooper, the only other Nebraska boxers crowned national Gloves champions were Carl Vinciquerra and Paul Hartneck in 1936, Hartneck again in ’37, Ferd Hernandez in 1960 and most recently Lamont Kirkland in 1980. A number of other Nebraskans advanced to the semi-finals or finals, only to lose.
In general, Lewis said, area kids are at a distinct disavantage.
“Amateur programs here are not strong. We don’t have enough coaches to train these kids. We don’t have enough fighters to have regular smokers that season them. Every year, our kids go to nationals with maybe 10 to 12 fights under their belt and they face opponents with 70 to 80 fights.”
Harley Cooper said Omaha holding the nationals can only help raise the level of the amateur boxing scene here.
“It wil let our kids see what they have to strive to obtain – the different skills and knowledge they will need to be a world-class boxer. Seeing is much better than someone explaining it to you.”
He added the biggest difference between “our boxers and the fighters from bigger cities is the opponents’ strength, size and skill.”
“It’s going to be a great weekend for amateur boxing in Omaha, Nebraska” Lovgren said. “I just hope a couple of guys from Omaha can go as far as the finals.
A raucous home crowd could help spur a local fighter to do great things.
“It can’t hurt,” Lovgren said. “Who knows? Anything can happen. Boxing’s a funny game.”
“There’s still some kids out there. We should see some real good boxing,” Lewis said.
A final elimination stage before the nationals will be held March 17 and 18 at the Omaha Civic Auditorium’s Mancuso Hall. Winners in this Midwest Golden Gloves Tournament of Champions will complete Nebraska’s 11-man contingent for the April national tourney.
Tickets for the nationals may be purchased at the Qwest Center box office or via Ticketmaster by phone at 402-1212, or online at http://www.ticketmaster.com.
For more details, call the Qwest Center at 997-9378 or go online at http://www.qwestcenteromaha.com.
Hearts and Minds: Dr. James Hammel Leads Omaha Children’s Hospital Team Beyond Borders to Repair Heart Defects in Young Patients in La Paz, Mexico
It seeems as though every year or so now I get an assignment to write about a medical mission team from Omaha that travels beyond borders to deliver care. In this Journeys story for Metro Magazine I write about the trips led by Dr. James Hammel and his team to the peninsula Mexican state of Baja Sur California and the city of La Paz, where life saving operations are done on infants and toddlers.
Visit the digital edition of the magazine, including my story, at–
http://www.spiritofomaha.com/Metro-Magazine/The-Magazine/
Hearts and Minds: Dr. James Hammel Leads Omaha Childrens Hospital Team Beyond Borders to Repair Heart Defects in Young Patients in La Paz, Mexico
©by Leo Adam Biga
Appearing in the May-June-July 2016 issue of Metro Magazine (http://www.spiritofomaha.com/Metro-Magazine/The-Magazine/)
The peninsula Mexican state of Baja Sur California is a tourist draw for its ocean-front beaches and vistas. But isolation from the Mexican mainland makes it hard for residents to access specialized medical care. Poor residents lack the means to travel, much less afford treatment. A lack of pediatric heart services results in many congenital defects going unevaluated and undiagnosed. Consequently, many children die before getting an opportunity to be treated.
To bridge that care gap Cardiothoracic Surgeon Dr. James Hammel twice a year leads a medical mission trip to the southern city of La Paz in that Mexican state. He and his all Children’s Hospital & Medical Center team were there in November and they’re back again this April.
Before starting the La Paz trips four years ago, Hammel was a veteran of medical missions to Honduras and Nicaragua. His work in Mexico grew out of a collaborative with a Sioux Falls, S.D. health center that received children cancer patients from Big Sur through the Los Cabos Children’s Foundation based on the peninsula. Foundation founder Tom Walsh is from South Dakota. Children sent to Sioux Falls who presented heart problems then came to Omaha for treatment.
When a boy named Mario died before ever making it to a Chidlren’s operating room, Hammel resolved to provide care in Southern Baja in order to circumvent the delays that result in such needless tragedy.
“Before we went down for our first trip there was no pediatric cardiologist in that state of Mexico, there was no cardiac surgeon, adult or pediatric. There had never been an open heart operation performed there historically. There was no intensive care unit team either, And there obviously was no familiarity with doing heart surgery, so we were really pioneering something there.” – Dr. James Hammel
“It was obvious to me he’d been turned away again and again and again,” Hammel says. “His mother was very sweet and she had taken him repeatedly across to the mainland and sort of begged for surgery from one of the centers there. But they just couldn’t get it. That case firmly cemented my commitment to this charitable foundation and when the opportunity did arise to work down there that seemed like a lot better option than bringing people up.
“Bringing kids up is very expensive, cumbersome, difficult. It takes a long time and it’s only possible to do in very small numbers. I thought. Well, for the same amount of money we could treat a dozen children there by bringing our team down.”
Hammel leads some 20 medical professionals, most specializing in critical care, on each 10-day trip. They’ve instituted many firsts there.
“Before we went down for our first trip there was no pediatric cardiologist in that state of Mexico, there was no cardiac surgeon, adult or pediatric. There had never been an open heart operation performed there historically. There was no intensive care unit team either, And there obviously was no familiarity with doing heart surgery, so we were really pioneering something there.”
He brings intensive care doctors, children’s pediatric intensive care nurses, a perfusionist to run the heart-lung bypass pump, cardiac anesthesiologists, operating room nurses and a surgical assistant. Everyone volunteers their time. Their care is entirely free to families.
“What we do is a calling, a passion, it’s what we love to do, but it is a job and you don’t always appreciate and grasp the enormity of what you’re able to do until you give it to somebody for free. What we give down there is something nobody in the United States will ever appreciate the way the people in La Paz do. I cannot over-stress the amazing feeling you get when you save the life of a child whose family has tried every avenue and lost hope and then you do that for them and they are so grateful. I can’t imagine not doing this work. I’m in it for the long haul.” – Dr. Bridget Norton
It’s taken awhile to build trust with local leaders but a permanent program is now in the works.
“Little by little the administration of the hospital we’re working in and the government health ministry and the state government began to take an interest in the possibility of making an ongoing program. That’s when my goals took their last maturational step,” Hammel says. “We’ve been back every six months for a total of six missions and we’ve operated on 68 children – some with simple diseases but some with very complicated heart defects. Mostly they’ve done fine.”
- The team, led by Dr. James Hammel, from Children’s Hospital and Medical Center in Omaha arriving to Los Cabos
- Fernando, 5 year old heart hero, one day after his surgery
- Jesús Deivih, 7 month old heart hero. His cute cheeks were irresistible to all the nurses!
- Richard Alexander, a 7 year old heart hero that captivated us with his maturity
- Dania, 8 month old heart hero, with her parents before her surgery
Some children require multiple surgeries.
“My goal is to establish a new cardiac treatment program to be a permanent part of that state’s health care system. In all of Mexico there are about 11 pediatric cardiac surgery programs and eight are located in Mexico City itself, thus the distribution of this resource is really poor and access is really limited. There are probably 18,000 children born in Mexico with heart defects every year and probably only about 3,600 corrective operations and catheter procedures performed. So, nearly 80 percent of the children with heart defects likely die, It’s a really big unmet need in the country.”
His goal is to help the Mexicans “build a viable, self-sustaining program that goes on treating these children when we’re not there and even after we stop coming.” He adds, “We have recruited to the state two pediatric cardiologists, a pediatric intensive care doctor and the first cardiac surgeon in the state. We have trained a group of pediatric intensive care nurses in special techniques for cardiac intensive care nursing. We trained the operating room staff.”
Before it can be self-sustaining, he says a “critical mass of manpower” is needed. Progress to get there is being made.
“It’s a gradual thing. This last summer the program performed its first open heart operation without us being there. They have performed a larger number of non-open heart cardiac cases, simpler cases, so they’re beginning to get going.”
He expects the program to reach a major milestone in 2016.
“When we get the program fully accredited by the Mexican federal government the hospital system can begin to receive some reimbursement for each case they do. It amounts to about $6,000 or $7,000 per case, but we can do it for that. It’s going to take a little more investment for needed supplies before we get to that point.
“In the meantime, we go and we do a dozen cases twice a year and that’s wonderful. It’s a great thing for the children we treat and their families, but it’s not enough. I would estimate there are about 60 children born in this state of Southern Baja a year with critical heart defects who need an operation, so we’re not reaching all of them.”
“The trip has evolved and the camaraderie has become much more important and never more so than last trip when the kids were much sicker.” – Shannon Hoy
- Kevin with his mother. A double heart hero, this round he received his second open heart surgery at age 4
- Kiara, 1 year old heart hero, a true warrior
- Ghiovana, 1 year old heart hero, ready to go home the day after her surgery!
- Each round is a true collaboration and an incredible training opportunity for the Mexican team
He’s created a nonprofit, Abriendo Corazones – Opening Hearts, to coordinate the medical care and logistics of the trips. It partners with the Los Cabos foundation. Children’s may soon be formally involved.
“Our hospital administration has seen the positive effect this kind of work has on our staff as far as their resourcefulness, their creativity, their career satisfaction. It’s something that really brings us together
and that has real tangible benefits in terms of our ability to do our job with excellence. I think Children’s is coming to see this work as a two-way street with great benefit to the people there and to our patients and staff here.”
Dr. Bridget Norton, a Specialist in Pediatric Critical Care Medicine, has been on all but one La Paz mission. She says it’s a “team-building” experience for both her and her fellow professionals who go.
“We make relationships and connections and friendships with colleagues we wouldn’t necessarily make without that experience.”
Many things Children’s does in Omaha, such as blood conservation and comfort med administration, have come out of what the team’s learned to improvise with in resource-poor La Paz.
Norton says the trips put in perspective the gifts she and her mates have to give.
“What we do is a calling, a passion, it’s what we love to do, but it is a job and you don’t always appreciate and grasp the enormity of what you’re able to do until you give it to somebody for free. What we give down there is something nobody in the United States will ever appreciate the way the people in La Paz do. I cannot over-stress the amazing feeling you get when you save the life of a child whose family has tried every avenue and lost hope and then you do that for them and they are so grateful.
“I can’t imagine not doing this work. I’m in it for the long haul.”
Perfusionist Joe Deptula, who’s made multiple Central American mission trips with Hammel, says the work is about “being able to give back.”
Shannon Hoy, a Certified Registered Nurse Anesthetist (CRNA), has made many mission trips herself. She sums up the La Paz mission as “a great experience,” adding, “The trip has evolved and the camaraderie has become much more important and never more so than last trip when the kids were much sicker.”
The team can’t forget a patient named Oscar.
“Oscar came to us with a very serious congenital heart defect, which was previously operated on during a different trip,” Hammel says. “Due to his age and heart defects, his heart had sustained a lot of wear and tear and we were unsure how well he would do despite the repair.”
When the team left for home his vitals looked good. Then a fire in the unit forced a patient evacuation. His lines were cut and he expired off the meds. News of his death hit the team hard as he’d twice beat the odds only to lose his life anyway.
Most operations are scheduled in advance but families often show up unexpectedly with a sick child. The parents of a 6-month-old named Derek drove hours to reach La Paz, where the team found the baby so fragile they simply admitted him for observation without a single line or anything started lest the trauma prove too much. The boy’s surgery the next morning went well and today he’s totally repaired and healthy.
The life-and-death surgeries and the intense emotions take their toll.
“You are exhausted and not just physically,” Norton says. “It’s hard work and we work long hours. We do overnights in the hospital. But it’s also emotionally draining. You just have a lot of feelings and emotions you work through.”
Once back home, some decompression is necessary. Thoughts of La Paz, however, are never far from Children’s team members’ minds. Not only do patients and families leave an imprint, but so do staff.
“We’re like family,” Norton says of her team and the Mexican team they work alongside. Collaboration is vital to the program’s success. “They’ve been amazing and are on-board with the mission. We really couldn’t do anything we do without them – all the support services they provide, the hoops they jump through, taking care of the equipment we leave down there. Any blip that comes up, they handle it.”
Los Cabos foundation former executive director Greg Edwards now heads Abriendo Corazones – Opening Hearts with Dr. Hammel. He says building the program has inherently high stakes and complexities because it’s critical care. Since that care is largely delivered by Omaha specialists, much coordination and navigation is required. These specialists not only practice their healing arts in La Paz but impart expertise there. Locals also travel to Omaha for training.
“The support of Dr. Hammel’s team and friendships that exist at Children’s has been essential for this to happen,” Edwards says. “You cannot have a cardiac program without intensive care. Building a pediatric cardiac care program is no small task. It has meant creating relationships with Mexican officials. recruiting qualified staff, turning the surgeries into not only life-saving operations but a training theater for the local Mexican medical staff, creating a pipeline for medical supplies needed for the surgeries and intensive care from Omaha to Baja.
“It really is a huge undertaking.”
Abriendo Corazones accepts donations to support its efforts at strengthening hearts. Contact Dr. Hammel at 402-955-4360.
For more on the trips, visit http://www.loscaboschildren.org/donate/.
OPEN WIDE, Dr. Mark Manhart’s Journey in Dentistry, Theatre, Education, Family, and Life /A Biography
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- The rest of the fall expect occasional excerpts like this one from my first book, Open Wide, a biography of an interesting fellow named Mark Manhart. He asked me to tell his life story in book form and once I satisfied myself he had a story worth sharing and the ability to compensate me we struck a deal and over the course of a couple years I feel I got to know him well enough to at least put down a reasonably informed appreciation and examination of his life for posterity’s sake. You can order the book at the following links:
- http://www.conciergemarketing.com/open-wide
- http://www.barnesandnoble.com/w/open-wide-leo-adam-biga
- http://www.calciumtherapy.com/latest-news/open-wide
OPEN WIDE
Dr. Mark Manhart’s Journey in Dentistry, Theatre, Education, Family, and Life /A Biography
©by Leo Adam Biga

Mark Manhart
A Life in the Open
We all lead a few lives or, if you prefer, double lives. Mark Manhart knows something about the mirrors of life. In his professional life, he is a dentist. In his personal life, he is a writer, director, history buff, landscaper, father, grandfather, and husband among a few different pursuits. “I think everybody has that kind of dual life going, especially people who get into such specialized things as dentistry. A professional has to lead two lives. Your open life and your other lives,” he said. The Omaha, Nebraska resident has an opinion on most everything, and he usually has a philosophy to support his viewpoint. Try this one on for size: “One needs a real work-a-day life and then at least one other life, some hobby, avocation, distraction, to work on to nearly inane proportions, so one can return to home base refreshed, go to bat again, and make your way before the inning and game is played out. I have gone through many family and professional things that were very much like sitting in the dental chair. All have been adventuresome.”
For this man of many interests and talents, life is also full of what he likes to call “natural wonders”—those unforgettable people and events that he enjoys experiencing and cultivating. He is all about opening new horizons of discovery in his personal and professional lives.
One domain feeds the other; one dimension offers solace from the other. “All of this, in any position or occupation, is terribly important to one’s sanity, pleasure, growth, and accomplishment,” is how he sees it.
For fifty years Manhart has indeed left the confines of home for the office, leaving behind his domestic incarnation for that of the highly trained, working professional who not only practices dentistry but is actively engaged in developing new treatments or therapies.
Then there is the life that revolves around some inner passion that enables him to return to work recharged, ready to resume life in the open and persevere. For Manhart, it is the world of arts and letters that feeds or fulfills him with the sustenance to carry on with renewed vigor. Specifically, it is the life of the theatre and his work as a playwright and director, and occasionally as an actor, that is a source of satisfaction, of solace, of energy, of intellectual and emotional discovery that offers a balance or complement to his professional and family endeavors.
There is also the life he maintains with his spouse. Here, too, Manhart is well-versed in that song and dance called marriage. He has been married twice. His first marriage lasted more than two decades and resulted in eight children. That union ended in divorce, but when he was ready to start a new chapter in his life, he did not hesitate to marry again, to a woman with a pair of children of her own. This second marriage-go-round has now exceeded more than two decades itself, which would seem to indicate he is the marrying kind.
He and his wife, a spitfire named Bonnie Gill, make it work despite being very different personalities. They may not see eye to eye on many things, and they may handle situations quite differently, but when it comes to what is important in life, they are simpatico. They are both searchers, ever inquisitive to turn the next page in life, to see what is over the next hilltop, to experience a new culture or way of doing things. Both are principled people. Both would rather give than take. Both are creative souls.
It seems Mark Manhart’s thirty-year dental partnership with Dr. Tom Steg can be thought of as a kind of marriage in itself. The two men are opposites in most ways but are kindred spirits where it counts most, as people of high character, intense curiosity, extreme professionalism, and with a penchant for pushing beyond the norm of dentistry to find the best ways of caring for patients.
With his tall frame, angular features, shock of silver hair, confident pose, resonant voice, formal manner, and reserved personality, Manhart cuts a striking, classic figure. He comes across at once as a bold, magnetic personality with an authoritative air and yet at the same time as a quiet, pensive, somewhat shy, even insecure soul. It is that duality that is so much a part of him. It is an expression of his charm and his complexity.
Call it fate or coincidence, but this practitioner of the healing art of dentistry also became a creative artist somewhere along the line. More likely, he was an artist right from the start and his muse simply waited for when the time was right to finally bloom. Many of the qualities that make up a healer, after all, are much the same as those that characterize an artist: empathy, discernment, problem- solving, discipline, craft, even imagination.
Manhart still lives that personal brand, striking a balance between right- and left-brain activities that put him squarely in the mix of Omaha culture, community, and commerce. Long before social networking became a catch-word and lifestyle for the online era, he was engaging people from all walks of life and exploring ideas from disparate sources.
Calcium Therapy Institute
He was ahead of the curve on the Internet as well, launching a website for his practice back in 1995. He is on LinkedIn, Facebook, and all the other go-to social media sites. He blogs. He even conducts online training sessions for dentists from around the globe. He is as connected as anyone of his generation.
His inclusive, progressive approach to dentistry may best illustrate how open-minded and receptive he can be to new ideas and new collaborators. Eager to always improve his craft, he makes a habit of seeking out the latest advances by poring over dental journals from around the globe. Staying current this way has spurred him to make his own breakthroughs and to share his advancements with peers in the United States and abroad.
Away from dentistry, his work as a playwright and theatre director reflects his eclectic tastes, ranging from sentimental love stories to historical dramas to bawdy comedies to high- brow treatises to full-blooded biographies to English manor mysteries. From kitsch to classic, Manhart embodies it all.
Not so very different from the way he seeks to break new ground in dentistry, he actively seeks out new forums and challenges in theatre. He has done the same in education, too, as a champion for the Montessori method of early childhood instruction and for home-schooling. Although he has been a clinician most of his working life, he has also taught dentistry formally at the university level and informally in workshops and trainings.
Whether navigating the worlds of medicine, business, education, or art, he is an enterprising, energetic innovator open to new, even unconventional ways of doing things. He is what some people call today “a creative.” It is really another word for “eccentric” or for how one of his own children described him—“a half bubble away from genius.” That missing other half of the effervescent bubble can sometimes make him look like a fool or an idiot some people very close to him will tell you. It is a risk he is willing to take.

Great Plains Theatre Conference
His work and life are expressions of an inquisitive mind and a sensitive disposition. His office displays pictures of the charming digs he kept in The Passageway of Omaha’s historic Old Market district, the cultural heart and soul of the city he felt right at home in. Once the wholesale produce center for the city, the district was redeveloped beginning in the late 1960s and early 1970s into a European-style marketplace.
The Mercer family of Omaha led efforts to preserve and reuse the century-old warehouses as restaurants, galleries, theaters, shops, and residences. Manhart fit right in with the Old Market’s creative class denizens.
The Old Market has become one of the state’s largest tourist attractions, along with the world-class Henry Doorly Zoo as a magnet bringing visitors to the city. Due to health issues of his own, Manhart long ago had to set aside this second office in The Passageway at 10th and Howard Streets. The Market and his affection for that Old World location is evident in the photographs he displays of the brick-hewn office and environs he practiced in there. He also keeps an antique dentist’s chair in his West Omaha office as a token of his appreciation for “good old-fashioned” dentistry, craftsmanship, and values.
Manhart’s full life is not just a professional or aesthetic exercise. His life extends to family. He came from a huge clan, and he is the father of eight himself.
“I always wanted a large family of twelve children. A lot of kids who could become ‘adult’ adults. As a granddad, it is hard to see much success in that regard, so I must wait it out. I think I was a good father but that is slightly biased. People would say I am too harsh, too outspoken, too busy elsewhere, distracted too easily, too liberal, too persistent, frugal to cheap, an exaggerator, cold with little emotion, a trouble starter, and more. An old friend, a Jewish lady, hit it for me: ‘You are a starter. We have enough finishers.’ My obligation to the kids was to house, feed, protect them from others and each other in a way that they would be able to do the same as adults, and love them. Most of the love was, and will remain, secret between each one and me. Some day I want to write about that,” he said.
Cast members of plays from Great Plains Theatre Conference
Those who know Manhart from his life in the arts may not even know he is a family man, much less a dentist. Just as those who identify him as a dentist may not be aware of his other lives. That is all par for the course for someone who throws himself passionately into whatever endeavor he is engaged in at the moment. It is not as though he focuses on a passion to the outright exclusion of everything else, but he does tend to lose himself in whatever it is he is engaged in at the moment.
His single-minded devotion is evident in his dental career. He has been in private practice now forty-five years. Counting his time doing dentistry in the United States Air Force Dental Corps and his time in dental college, he has been actively engaged in the field of dentistry for more than half a century. However, the way he has chosen to practice, by utilizing noninvasive calcium treatments of his own design, has made him an outcast of sorts within his field. And being shunned by the dentistry establishment was just the beginning; legal action to stop him followed, but each case served to strengthen his resolve.
To further his somewhat nontraditional approach to dentistry, he founded and directs the Calcium Therapy Institute in his hometown of Omaha. The Institute is the vehicle for Manhart to do dentistry and science side-by-side, using his preternatural inquisitiveness and idiosyncrasy to investigate dental problems and treatment options along lines that do not necessarily conform or adhere to organized dentistry’s prescribed ways. That is just the way he likes it, too. Tweaking the nose of authority is a Manhart trait.
He enjoys playing the contrarian. Much the same way his late father, a farmer-turned-attorney-turned-inventor, was his own man who went his own way, damn the consequences, Manhart is a maverick accountable only to himself. He takes the road less traveled, whether in his personal or professional affairs, following an inner muse that neither brooks compromise nor suffers fools gladly nor worries about what people say.
There have been times when he has severed major threads in his life in order to do what he felt was right, regardless of how others perceived him and his decisions. For example, he and his first sweetheart, Mary, married and raised a large family together. She is the mother of his eight kids. After the kids were grown, the couple decided to end the marriage.
“Mary and I were happily married for a long time,” he said. Then they simply reached a place in time when they determined they would be better off apart.
Following years as an active member of the American Dental Association and officer in the ADA’s Omaha branch, he set aside organized dentistry as well. He has practiced without direct affiliation with the dental establishment— that is, his ADA membership and a position teaching at his dental school. However, the tradeoffs became more focused on his patient care, clinical research, and life beyond dentistry. At the time he won a lawsuit over patient treatment that was egged on by dentists who opposed his research in the advanced uses of calcium materials. When a number of specialists testified against him, there were subsequent, immeasurable losses to his reputation and health.
Aside from getting some of his findings published in the preeminent international dental journal more than twenty- five years ago, and in a few minor journals, his attempts to publish his work in America have been repeatedly rebuffed, much to his frustration. Nonetheless, in 2009 a prestigious European dental journal published his latest findings almost immediately and without reservation. His perceived banishment in the United States is a source of bitterness with him but just how much it bothers him is hard to gauge as he tends to dismiss it or brush it aside as no big deal. His wife, Bonnie, knows differently.
Bonnie Gill
How much has he been hurt by all this? “Very hurt. More than you can imagine,” she said. “I cannot even talk to him about it, and some of it I think he has brought on himself. But I think as he gets older it is killing him and I keep telling him, ‘You gotta let it go.’”
Bonnie said her husband can be hard to read, even for her, because he is such a mix of things and because he can hide behind an inscrutable, sphinx-like mask that serves to insulate and isolate him from those around him.
“I know him probably better than anybody else, I would say better than any human being on Earth,” she said. “He is a very complicated soul and a very kind person. It is sometimes the bane of his existence and actually what probably drew me to him. I knew before I ever got hooked up with him that he was incredibly honest. What I do not admire is that he can seem to turn that on and off and be extremely cruel when he wants to be, too. This is one of his flaws—it’s my way or no way—he cannot ever see the gray areas on some of this stuff, which he is very good at seeing on other things.”
She has no trouble standing up to him when she feels he is wrong and telling him so. He can handle being called out on his mistakes and has no problem with Bonnie’s candidness and her telling him like it is.
Bonnie said, “You know, it takes a pretty strong guy to accept being told, ‘I think you’re full of it.’ But that is the kind of relationship we have. It’s perfect because I do not ever have to get up wondering who I should be today.” In other words, she can be herself. With Mark,” she said, “I always know I can be who I am, warts and all, and it might be a little grumpy, but it’s going to get worked out.”
She has been there through the highs and lows of his dental life. She has seen the toll it has taken on him to seek the kind of vindication and recognition he wants but that has not been forthcoming and that likely will not come anytime soon, much less in his lifetime. “One time I asked Mark in the throes of this, ‘Do you want to be rich or do you want to be famous?’ And I did not even have to ask him because I knew what the answer was. He threw me a curve ball though by saying, ‘Both.’ I said, ‘You cannot have both, you can only have one.’ And then he said, ‘Famous,’ and I said, ‘I knew that.’”
Despite setbacks he has doggedly carried on, determined to prove people wrong. Call him intransigent or stubborn or willful or simply determined, he is like the proverbial dog that won’t give up a favorite bone without a scrap. As stressful and contentious as his dentistry battles have been, the bulk of his work in the field has been fulfilling. It is why he still does what he does at an age when the vast majority of his peers are long retired.
“Look at when dentists retire. I mean, dentists retire pretty darn early, and I passed that opportunity up fifteen years ago. I keep on because our calcium therapy works and it is such a delight to practice dentistry,” he said. “You know every day I see people who have troubles and we solve them. What more of an ego trip could you want?”
A pursuit quite apart from dentistry that Manhart is no less passionate or obstinate about is the theatre. This dramatic arts enthusiast has taken the hobby seriously enough to have helped form and operate three community theatre venues: the Rudyard Norton, the Kingsmark II, and the Grande Olde Players (GOP). He co-founded and directed the latter with Bonnie. Their Grande Olde Players established a niche by producing works featuring seniors and intergenerational casts. After a twenty-four year run the Grande Olde Players Theatre, which also featured jazz concerts, staged its final season in 2008.
Manhart has also participated in the Great Plains Theatre Conference hosted by Metropolitan Community College. The college’s historic Fort Omaha campus is the site of play labs where Manhart’s work has been read and where he and Bonnie have directed play lab readings of works by other playwrights. The conference receives submissions from playwrights across America, even from abroad. It is an intensive week-long concentration on craft. Some of theatre’s greatest talents participate as readers, respondents, mentors, and panelists, all in service of furthering the work of new and emerging playwrights.
Manhart does not kid himself. He knows he is not in the same league as many of the participants, who have included Pulitzer, Tony, and Obie award winners. The experience of having his work critically evaluated has not discouraged him but has emboldened him to keep writing and improving.
He has already accomplished much in local theatre. Without a lick of formal training he taught himself how to write, produce, cast, and direct productions and to manage theatre companies. He still writes plays and he still takes directing assignments today. Bonnie also continues to write and direct. Much like his experience in dentistry, he has often butted heads with theatre colleagues and collaborators, but, right or wrong, he has always remained true to himself, which is that of a stubborn, “tough old German,” as he likes to say with a wry smile. He is actually Swiss and German, with a little French thrown in, although the borders of those countries changed so often in the not-so-distant past that his precise lineage on his father’s side, the German side, cannot be determined with absolute certainty. On his mother’s side, the Swiss side, however, the family line can be traced back some eight hundred forty years.
The worlds of dentistry and theatre could not be more unalike on the surface. But look closer and what at first seems incongruent reveals similarities, which is why Manhart has drawn from each to enrich the other. Of course, when you think about it, dentistry entails a performance aspect. After all, the practitioner fulfills the role of expert healer for the patient, who comes in search of relief. The drama and expectation alone make it a kind of theatre. Conflict is at the heart of any drama and the inherent conflict in the doctor- patient relationship is that the healer may have to cause the patient discomfort, even pain, before healing occurs.
For many patients the mere thought of going to the dentist produces extreme anxiety. Sitting in the examination chair, surrounded by all that cold, hard, sterile equipment, which for all the world resembles instruments of torture, is enough to raise anyone’s blood pressure. Then there is the whir of the drill. Add to that the unpleasant past experiences many have had in a dental office, from scrapings to extractions to injections, and you have the makings for a tense situation.
Then there is the often exorbitant cost of dentistry that not all patients have the insurance to cover. The financial burden of care is a source of some resentment. It is routine nowadays for a few extractions or a root canal, for example, to cost many hundreds of dollars. When you talk about bridges, crowns, and implants, the bill ratchets up into the thousands. Finally, some doctors do not exactly have a winning chairside manner with their condescending, paternalistic I-speak-you- listen, I am-the-expert-you-are-the-patient attitude.

Manhart went to India to lecture on calcium therapies
In stark contrast to that dysfunctional model, Manhart goes out of his way to provide high-quality service at a reasonable rate and to deal with patients in a respectful manner that makes them a part of the care plan. He has also refined his craft to the point that his supple hands have a sure touch. He said there are qualities, some tangible, some intangible, that separate a master practitioner from a run-of- the-mill one.
“It is their touch, their approach, their finesse, whatever you want to call it,” he said. As a young dentist he had a chance to not only see but to feel some masters at work. “I thought, there is the kind of practitioner I would like to be.” By all accounts, he has become one. He said, “My rule always has been, man, if I can get my hands on you, you will never go anywhere else.”
Such finesse only comes through an assurance and confidence that cannot be approximated or faked. You either have it or you don’t. “That’s everything, yeah,” said Manhart. “You cannot really hide it. It’s there and it’s in everything you do. I worked for an orthodontist named Dr. Elmer Bay, and as a teacher this guy was absolutely wonderful because you never knew you were being taught. I used to make his appliances for orthodontics, and I saw his superlative results in everything. He was very old-fashioned. A few years ago Dr. Steg [Manhart’s dental partner] said to me, ‘I had a patient who was told by so- and-so she should not go to us because we are old-fashioned dentists.’ Well, that is the best compliment anybody has ever given us because those old-fashioned dentists like a whole lot we grew up with were just wonderful.”
One old-time dentist Manhart worked with, Dr. Leo Ripp, was so well-loved and appreciated that at his funeral mourners eulogized what a great dentist he was. Manhart never heard of such a thing. “Old Dr. Ripp, he could make the most beautiful gold crown you could ever believe seeing with the oldest crap you could ever think of using,” he said. “He really just was superb. He would put a crown in someone’s mouth, and if it did not stay forty years, something was wrong here.”
Manhart has the utmost respect for the men who taught him because they were working dentists. They were the first practitioners and second teachers he has tried emulating.
“Most of my training was given to me by dentists who were practicing fulltime and coming in a little bit each week and teaching. That kind of dentist is a clinical, hands-on dentist. They really know what is going on. But since the middle 1970s or somewhere in there, the dental school faculties have been dominated by fulltime teachers who go to practice a little bit and that changes the whole picture. That changes it even in the sense of the patient-dentist relationship. When you are working on your own patients and you are listening to them, you are really listening to them, number one, and you are making decisions together, number two, and you know little things like if this patient is not happy, they are going to go home and tell seventeen people. Now you either make them happy or you are in big trouble,” he said.
Conversely, he said a sense of accountability tends to be in shorter supply among dentists who teach fulltime because in college dental clinics dentists are not seeing their own patients, they are seeing whoever walks in for treatment, and these patients are apt not to get the same attention they would in a private setting. From where Manhart sits, too, there is something to the old adage, “Those who can, do, and those who can’t, teach.” Therefore, let the buyer beware.
In such a setting, he said, the dentist tends to be insulated from any repercussions that attend substandard care. A gulf or separation existing between dentist and patient is not consistent with quality care. He feels this insularity is engendered, too, in some dentists who belong to the American Dental Association, who use the organization as a buffer. “That insulation makes you act differently,” he said. Less compassionately or less empathetically perhaps. Rather than hide behind an association, Manhart puts himself right out there, taking full ownership of who he is and what he does. “When you go onto the Internet—this is the first thing I found out—you open yourself up to the entire world and a lot of dentists cannot allow themselves to do that,” he said.
Furthermore, Manhart strives to do the most for his patients with the least overhead for fancy equipment. He has developed an array of techniques, products, and applications that treats patients in minimally invasive or entirely noninvasive ways that are also quick and painless. He is efficient enough to get patients in and out of his office in short order but without resorting to shortcuts or rushing through procedures. That is because he has reduced procedures from several steps to just a few steps, eliminating waste, excess, and overkill. Yet he still takes time to actually examine the inside of the patient’s mouth, explain things, ask questions, and lay out options. He is all about finding long-term solutions, not quick fixes. It is the way informed consent is supposed to work, he said.
Arlene Nelson has been a patient of his for nearly forty years, and she appreciates his inclusive approach. “He shows me the X-rays every time. He says, ‘I want you to look at this.’ He just explains things to you and you just get a clear picture of what is going to be done and how long it is going to take and how many treatments or whatever. You feel like you are a part of the improvement. You really are, too. He puts you right in there. You are right there and you are a part of the healing process. He gives you an ear-by-ear, side-by-side walk with the healing,” she said. “He has really done me right. I have just been very pleased. He is very gentle, very sure.”
His old-fashioned approach is something she appreciates. “You know, I kind of like that. Not only that, but I had a tooth that was bothering me that was way in the back, and I actually called him at home on a Sunday and he said, ‘I want you to meet me at the office at one o’clock,’ and I did. I did not ever think I would be calling a dentist at home. It turned out he had someone flying in from wherever for treatment that day. I thought, oh my gosh. He is just so ready to help me. He is my kind of dentist.”
Paul Luc appreciates the holistic way Manhart treats dental problems. A Hong Kong native living and working in Tennessee, he is typical of Manhart’s patients from all over the country, even all over the globe, who have discovered the Calcium Therapy Institute (CTI) via the World Wide Web. Dozens more do every day.
Diagnosed with advanced periodontal disease, Luc studied the CTI website, contacted Manhart, and arranged to come to Omaha for a treatment. People from coast to coast and from overseas venture in every other week. Like so many of Manhart’s patients, Luc came to the Institute after “seeing and consulting with a variety of general dentists and periodontists … the options offered to me were not satisfactory. The mainstream approach may be clinically acceptable, but it is too generic and statistical in nature and not patient- oriented,” said Luc, who is a scientist. “I was searching for a holistic dentist. The trip was everything I had hoped for and more. Dr. Manhart’s approach is entirely patient-oriented. His method of treatment and diagnosis is very practical, realistic, and above all very scientific. There was no pain, no surgery, no blood, no X-ray, and no anesthesia. Within twenty-four hours after the initial treatment, my condition was under control. It improved drastically after two more days of intensive treatment.”
Luc found Manhart’s “genuine concern” encouraging. He also appreciated that Manhart was willing to share his immense knowledge with him, patiently answering his many questions and offering him the best options for his particular needs. Like more and more CTI patients, Luc uses several of its self-care products at home, including the Calcium Toothbrush, the Oral-Cal mouthwash, and the Calcium Chip set. “My gums and teeth are getting better every day. I am really amazed by the power and effectiveness of the simple, common sense approach and solution.”
There is more to the story. Luc was so taken by the results that he began focusing his scientific mind on a practical application for determining the presence of periodontal disease. Long story short, Luc devised a home test that he then presented to Manhart, who immediately saw that his patient had hit upon something worth developing.
“Paul came up with a superb test for periodontal disease,” he said. “It is very neat. He adapted our products in a certain way so that you test yourself at home to tell whether you have periodontal disease or anything to worry about with your gums being infected. Paul is very creative, and he came up with a very clever oxidase process for testing. All I did was tweak it and put it in a sequence of what to do. If we had some company to work with, it could be made very inexpensively with materials we have.”
A doctor being open to accepting an idea from a patient is rare enough. It shows that Manhart is not so high and mighty as to dismiss something a mere civilian suggests or, in this case, invents. He has too often been on the other side himself of being cast as the amateur or dilettante intruding into the holy domain of the experts or specialists. So he knows what it is like to be ridiculed and spurned and not taken seriously. He has a long history of being open to ideas from many quarters.
Manhart found a high standard of care in India
In September 2009 he and Bonnie were presenting the calcium therapies in Nice, France, when one of the attendees answered the following question Manhart posed: “What causes such an infection?” To which a man in the audience responded with, “Thumb sucking.” Manhart, the expert dentist, was bewildered that he had never thought of that explanation.
In his practice Manhart must be a people-person and thus he can turn on the charm and therefore transform the often awkward patient-doctor interaction into a relaxed exchange that disarms patients and makes them collaborators in their own care. Humility goes much further than arrogance he has learned. But with him, there is no ring of phoniness to the interaction. He is genuinely engaged and in the moment with you. You feel his full attention on you.
“I always remember how theatre helped me become a better dentist, because you have to play a role,” he said. “If you go into the office and play the role of a student, people do not buy it. If you cannot play the role of a dentist who is competent, who knows what the hell you are doing even though you maybe have to go in your office and read a little to make sure you know what you are doing, then you are going to fail at it. And it works the other way, too. You learn things on stage that work and make sense that can be applied to your dental work, and one of them for me was that we were always taught in dental school never to say things like, ‘Ooops’ or ‘Sorry, I didn’t mean to cut your lip off.’ You were taught to be impervious to mistakes. Well, it is an everyday thing because you are hurting people every day, and so how do you respond?
“I remember we were taught you never give a person an injection and say, ‘I’m sorry.’ That is heresy or it used to be, maybe it is not so much anymore. I just figured out, no, I have to say that, and so it has gotten to be a habit with me. Almost every time I give someone an injection and I know I have hurt them, I have to say, ‘I’m sorry,’ and it has to be real. That makes a person a better dentist, just simple empathy. Otherwise, it is not believable.”
Just as he has learned that genuineness is a big part of being a healing arts practitioner, he has learned it is equally critical to being an artist on the stage. In each circumstance it is about transparency and professionalism. It is all about being authentic or real. Anything less than that will not hold or convince the audience. People can smell a phony act from a mile away.
He has taken his ability to authentically, transparently engage people a step further by devoting much time to teaching his craft. For four years he was an associate professor at his alma mater, Creighton University Dental School in Omaha. One of his former students, Tom Steg, is now his partner. The two make an interesting contrast. Manhart is the tall, thick figure whose bigger-than-life vibe and presence draws eyes to him. Steg is a slight man with an insular personality and a just-above-a-whisper voice. But where they differ outwardly they share the same probing intellect that enjoys the give- and-take of rigorous inquiry.
For years, Manhart has demonstrated techniques to colleagues at dental conventions across America, even abroad. At various times he conducts seminars for dentists in his office or their offices, turning the quarters into teaching labs where he works on actual patients while dentists and hygienists observe. His work as a clinician-teacher is widely respected because he is not only skilled and informative but knows how to play to the crowd and work a room. He makes eye contact, he changes the inflection of his voice, he pauses for effect, he gestures with the tools of his trade in his hands. Like any good actor or orator, he uses his entire body and whatever props are available as expressive instruments of communication.
Being able to “perform” in front of people when the pressure is on is a knack he developed early on in competitive athletics and refined as a dentist and later in Rotary International and community theatre. The Rotary International website’s “About Us” section describes itself as “the world’s first service club organization, with more than one million members in thousands of clubs worldwide. Rotary club members are volunteers who work locally, regionally, and internationally to combat hunger, improve health and sanitation, provide education and job training, promote peace, and eradicate polio under the motto Service Above Self.”
Sounds like a hand-to-glove fit for Manhart, the man of varied interests, especially when the Rotary site gets around to the part that says “the benefits of a Rotarian include serving the community, networking and friendship, and promoting ethics and leadership skills.” That is Manhart to a tee. He can and did hold his own with Omaha movers-and-shakers when he was active in Rotary. He is not so much active in it anymore, but he still follows the organization’s principles in his private and professional lives.
He suffered stage fright during his first forays in theatre but interacting with patients and with peers as a dentist and getting up and addressing an audience at Rotary meetings helped instill a composure that he then transferred to the stage. In turn, he took what he learned in theatre and applied it to his profession, especially to the public speaking, demonstrations, and teaching he does. “It taught me in a way how to present myself in giving a clinic or giving a lecture. It taught me that talent,” he said.
He remembers the first time he ever went and presented anything in Chicago, host of the dental convention in America. He said, “It is like being on the best stage in dentistry, it really is,” and how much smoother and assured he was in that rarefied environment after honing his public speaking and theatre chops. He likes being on stage, whether in the playhouse or the examination room or the classroom or the convention hall. His hands are sure, his voice steady, his posture erect, and his demeanor confident in these respective arenas. Each is a turf he feels completely comfortable and competent on.
He transferred this same nonplused quality to local cable television, for which he wrote, directed, and hosted talk shows that produced some one hundred programs featuring guests from all walks of life. He developed and hosted a talk show on Omaha’s KLNG Radio for a time. He has also appeared in a number of local TV and radio commercials. The ham in him cannot help it. Besides, he is just one of those high- energy people, as is Bonnie, who has to be doing something.
Add to that his boundless curiosity, his stage presence, and his gift for gab and you have the proverbial talking head.
He is sure there is a correlation between the intuitive breakthroughs that have come to him in dentistry and the creative breakthroughs he has experienced as an actor- writer-director. Breakthroughs only come if you are open and available to them. It means preparing yourself for invention by putting in the work ahead of time and then letting your subconscious take over to incubate and birth ideas when they are ready to emerge.
“To me it is allowing your subconscious to think for you because your subconscious is always going,” he said. “A lot of these discoveries in dentistry were being worked on just like anything else and then suddenly there it was in front of you.”
He recalls the time the idea came to him of how a paper point used in root canals can be coated with calcium. “I always remember there it was right in front of me all along on the bracket table, and I had seen that a thousand times before, but now my subconscious had put two and two together, and I saw that putting the paper point plus the calcium together gave you a wonderful way of getting calcium where you need it—inside the tooth. I really think there are people who do not allow their subconscious to do much for them or they think, If I don’t think of something right now, I am never going to. But the harder you try, the worse it is. That surrender to the subconscious—I will think of it later—is where those discoveries come from. And one kind of discovery leads to discoveries in other fields.”

Manhart demonstrating techniques in Poland
His life in theatre has not only served as an inspiration and gateway for his professional career, it has also served as a buffer and sanctuary from his life in dentistry. For Manhart, there is no greater satisfaction than knowing he has rendered service to patients. But the demands of dentistry, as with any profession, can be taxing. That is why he prizes having the theatre to go to. He can leave the work-a-day world behind in order to lose himself in a realm of make-believe.
“It is such a welcome distraction from dentistry because dentistry would drive any person crazy. The theatre is such a complete change that it’s good for you. It is wonderful to go from the office and go do theatre, and completely forget you are a dentist and really use a lot of your talents and experiences to create something on stage,” he said. “And for so many people, myself included, the theatre is where you discover talents and abilities you never dreamed you had. Theatre is so much a part of the world and you can learn so much from it. In other words, if you can play something on stage and you can do it in front of people and make them a part of what you are doing, you make people laugh and cry and solve their problems … that is irreplaceable.”
“The most fulfilling thing about my involvement in theatre,” he said, “is that I get to show that the world is a stage and it is more rewarding to realize it in different ways than to be lost in a black hole of politics or religion.”
As he says, the theatre can be a place to work things out, such as unresolved issues and emotions. It is a freeing space. Therapeutic even. Seen in that light, it is no accident he has gravitated to the therapeutic side of dentistry. You might say it is his calling. Reading, painting, listening to music, landscaping, dining out, and traveling are other pursuits that help him escape. Tennis used to do the same for him. Before that, as a youth, it was basketball. “Those kinds of things let your other mind work, free it up,” is how he describes it.
Logo for the Grande Olde Players Theatre
His appreciation for the finer things extends to home. The residence he and Bonnie share is an open modern showplace whose many windows bathe the interior in natural light. Their passion for art and music is seen throughout the spacious, muted living quarters, including paintings he has done that hang on the walls and an upright piano in the dining room. They love to entertain, and their jazz nights transform their place into an intimate atmosphere.
Their love of nature and design is expressed in a walkout patio and garden whose landscaping Manhart conceived and executed. His knack for gardening comes from his mother and her proverbial “green thumb.”
The serene yet dynamic living space is an aesthetic retreat that reflects the cultured couple who inhabit it. It is easy to see what drew them there.
“We looked for almost a decade for this home, stumbled on it, and bought it the next day in September of 2000,” he said. “It and the three houses to our east were designed by
Stanley How, who must have been a serious student of Frank Lloyd Wright, the iconic architect of Fallingwater, the most famous residence in modern architecture. The design of our home, which was built in 1963, is nothing less than genius. Its modern layout is for all the senses and weather of this area of the world. The only things we did were move the laundry upstairs, put in some mirrors Wright would have liked and kept it simple and uncluttered. I hope to die in it. We have studied Wright’s architecture a long time and have toured his buildings and homes, especially his Taliesin East and West homes. I see our home as an homage to his concrete, long-lasting contribution to American culture.”
Then, too, there is the life we experience with our own siblings or kids. This is a bit more problematic where Manhart is concerned. He likes children. He fathered and helped raise eight of them, after all. But he has been by his own admission a somewhat distracted parent with a tendency to get caught up in his own activities to the diminution of his kids’. He can also be a bit of a distant curmudgeon who unconsciously withholds the affection and approval that presumably his children, even though they are all grown now with families and careers of their own, still crave from him, the strong, patrician-style patriarch. He also is not inclined to do family things or to attend family reunions unless persuaded or nudged, and then he invariably enjoys the gatherings.
Moreover, there is the life we carry on with friends, with neighbors, with associates, and so on. Manhart can hardly count the lives he has touched in the various guises he has filled, whether as doctor or teacher or speaker or director or friend or neighbor. His has been a long, varied life well- lived and one marked by all the connections he has made with people in his many roles. He likes the many hats he has worn and continues to wear. The fact there are many different constituencies and peer groups he can call his own is a manifestation of his diverse life.
Certainly, each of us leads an intense private existence that exists apart from but not entirely separate from our gainfully employed experience. A life of any length accrues with it a host of endeavors, roles, affiliations, associations, not to mention baggage, of both the personal and professional kind, whose whole is greater than the sum of the parts—each a reflection of different aspects of our self.
If nothing else, the biographical subject of this book, veteran dentist Mark Manhart, leads a rich life that seems a bundle of contradictions upon first glance. Now in his seventies, the native Omahan is equal parts old-fashioned practitioner, alternative dentist, “mad scientist,” artist, pragmatist, dreamer, searcher, connoisseur, businessman, inventor, family man, lover, disciplinarian, libertarian, and iconoclast.
A contemporary of Manhart’s, Father Jim Schwertley of Omaha, once told him, “Manhart, you are just like mercury, just when we think we have got a hold of you, you squirt out someplace else.”
Manhart admits, “That is a fair assessment.” Manhart’s wife said, “I am going to put that (the mercury epitaph) on your tombstone.” That is how “perfect” Bonnie thinks the metaphor is in capturing her mate’s fluidity.
The word mercury comes from the quixotic Greek god of the same name. A derivation of that word is mercurial. One definition of mercurial reads: “being quick and changeable in character.” That is not to suggest Manhart is a chameleon or that he acts a certain way one instant and another way the next, at least not anymore than the rest of us play various roles to suit the company or the occasion or the situation. No, it is just that he is one of those people who cannot be easily pinned down or pigeonholed because he is into so many things and seemingly all over the place at once. So, for the purposes of this bio, he might be dubbed Manhart the Mercurial. It not only has a nice, alliterative ring to it, it happens to accurately describe the man’s multifarious nature.
All are expressions of his different sides and lives. But in truth there is no secret life for Manhart. His life is an open book, relatively. Isn’t everything relative? His very public theatre work has certainly been no secret. His running for the Omaha City Council put him out there on the front lines of public-media scrutiny. His lay leadership in the Omaha Archdiocese made him a lightning rod for church- lay issues. His wholehearted embrace of the Montessori method of early childhood education put him at odds with the local education cabal. His attempts to introduce some of his calcium therapy innovations in the classroom met with stiff resistance and, eventually, resulted in his outright dismissal. His outspoken objection to traditional endodontic and periodontal approaches in favor of noninvasive calcium- based alternatives made him a pariah among dentistry’s specialist community.
The person we become at seventy or seventy-five, if we live long enough to find out, is naturally an accumulation and a conglomeration of everything that has gone on before: the incidents, the milestones, the highs, the lows, the decisions, and the mistakes we made. Our lives are the product of many commissions and omissions. No one is without fault or blame. The best we can do, as Twelve-Step recovery programs phrase it, is to strive for progress, not perfection.
Manhart has something to say about this live-and-let-live ethos, too: “Long, long ago I decided to avoid reliving the past myself or through others, like raising the kids. If I had done one thing different, I would not be here talking about all this. All since would have changed, so history is what it is and regret is a cop out or a waste. I try to learn from the past, repeat the good parts. I love to read history and concentrate on the present, and maybe on tomorrow till about noon. I do not wake till 10 a.m., nor believe in God till after lunch. I try to see people from angles and steal the good sides.”

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One Day at a Time, A Recovering Alcoholic’s Story
I met the subject of this New Horizons story, John H., while on assignment for another story. His intelligence and honesty struck me and when he revealed some hard things about his life I knew I wanted to write his story. This is the result. This account of his struggle with alcoholism is written mostly in John’s own words. After all, he’s lived it, and because he came out the other side to become a treatment specialist at a detox unit, he can speak with the authority of someone who’s been there, done that. I lost track of John after the story appeared. I don’t even know if he’s still around. I really like him though. Maybe I’ll make a call and see if he’s still in town. I have no doubt that if he’s still living, he’s still helping others out of the dark and into the light., because that very service is part of his own recovery process.
One Day at a Time, A Recovering Alcoholic‘s Story
©by Leo Adam Biga
Originally published in the New Horizons
“I always knew I was going to die drunk. Now I know I will die a drunk, but hopefully a sober one. And there’s a difference.”
The bittersweet words belong to John H., an Omaha resident and recovering alcoholic who works as a treatment specialist in the detox unit at the Omaha Campus for Hope, a Catholic Charities counseling and shelter site formerly known as St. Gabriel’s. It is precisely where John finally got dried out some 11 years ago after decades of abusing alcohol and other drugs. If nothing else, his journey from client to staff member there proves addicts can make a fresh start if they really want to.
Born into a family of heavy drinkers in Chicago, John tried quitting booze several times but could never stay on the wagon more than a few months. His drinking wrecked four marriages, strained relations with his children, cost him several jobs and sent him on an odyssey around the country as he fruitlessly searched to escape his worst enemy — himself and his addiction. He suffered frequent blackouts, developed cirrhosis of the liver and squandered opportunities in a constant quest for getting his next buzz or fix. In the end, it took a savage assault that nearly left him dead before he realized a higher power was looking after him and he finally accepted the fact his life was too valuable to waste away in a permanent vodka-induced stupor.
Omaha Campus for Hope
Today, John shares a modest home in north Omaha with his youngest child, Shawn. The house, whose exterior is ablaze in color from all the flowers John has planted, is mere blocks from both his job and from the scene of his catharsis. A witty and intelligent man with an Irishman’s gift for turning phrases, John works one-on-one with active drunks and drug addicts in trying to help them kick the habit. In detox he sees desperate people contending with the agony of withdrawal.
“Getting clean hurts,” he said. “It’s easier to stay clean than it is to get clean.” It is not a pretty sight between the night sweats and the hallucinations, but it is exactly what John himself went through himself and that experience allows him to empathize with clients and, hopefully, use his own story as a model of sobriety. “I love it,” he said of his job. “Where I work we try to share our experience, strength and hope. That’s all we can do. I think sometimes it helps if clients know you’ve been there yourself. I let them know I have.”
As he sees it, the job boils down to providing unconditional support to those with no where else to turn. “We can’t fix anybody,” he said. “What we try to do is help them fix themselves by talking straight to them. No alcoholic-addict gets clean and sober until they hit bottom and the only place they can go then is up. What we try to do is raise their bottom so they don’t have to go so far down. We never see our successes. They go out and lead normal lives and we never see them again. We see the failures. We don’t really consider them failures as individuals, but they’re people who just haven’t got it right yet and keep coming back.”
He said the last thing users need is reprimanding because that only exacerbates the depression and self-loathing that accompany drug abuse. “Alcoholics-addicts have no self-esteem and no self-worth. I think they know what they’re doing isn’t right, but telling them that won’t do any good. They’re already down and all you’re doing then is deflating their own low opinion of themselves. Besides, they have a disease. It’s not a matter of choice after awhile.”
With the perspective of time, John has come to understand how and why drinking overwhelmed his life. The roots of his problem extend to early childhood, when he and his siblings were weaned on alcohol as a rite of passage.
“Both of my folks were alcoholics, as were my grandfolks and aunts and uncles. From a very early age there was always drinking around me. Being the oldest of four kids, I saw how my folks would pour some Rock and Rye in a glass and stick their finger in it and rub my sisters’ and brother’s gums. So, I suppose, that’s when I started drinking too. My folks were also the type of people who gave us a small glass of wine or a weak high ball with dinner when we were children. The assumption was, ‘Well, they’re going to drink when they get on the outside, so they may as well learn how to do it at home.’ The whole family drank. It was just the status quo. There were lots of arguments because of the booze. It got very, very ugly at times.”
Drinking shadowed every family activity, even the clan’s shared passion for the Chicago Cubs. One of his clearest schoolboy memories is coming home after class and finding his mother well on the way to tying one on while rooting for the Cubs. “We lived in a 3rd floor apartment within walking distance of Wrigley Field and in the summer I can remember coming home from school and entering the apartment, which had no air conditioning, and there would be my mother in her bra and half-slip with a quart of beer in a Pilsner glass in one hand and an iron in the other while watching the Cub game on television.”
Wrigley Field and surrounding neighborhood
His own serious drinking habit developed in his teens. “In retrospect, I know now that I was more than likely an alcoholic in high school,” he said. As a young man, he somewhat successfully masked his drinking but in reality he was what he calls “a functional alcoholic.” He adds, “I could still maintain some decorum of sensibility and reasonableness. Then, by the end of the disease, I would just fall off the edge of the world when I drank.” Bothered by the turmoil in his family, he often stayed away from home. He left home for good at 17 when he and his girlfriend eloped the night of their high school graduation. The young couple lived in Texas and a number of other places before the marriage collapsed. He worked his “way back up north” and it was in Kansas City that he met wife No. 2. She was an Omaha native and her desire to return to her roots first led John here.
In his mid 20s John and his second wife suffered the loss of a young child to cancer, an event that may have triggered more intense drinking in the grieving father, who acknowledges he was bitter and inconsolable over his son’s death.
With no real skills to speak of, other than a gift for gab and an intimate knowledge of liquor, he gravitated to the one line of work he seemed eminently qualified for — bartender. He was a natural, plus the job gave him access to all the booze he could guzzle on the sly, only he didn’t always get away with it. “I was a good bartender at first until, toward the end, when I became my own best customer. Then it was not so good. It got me fired a couple of times,” he said.
Between bartending gigs he put his people skills to work selling women’s shoes and hawking greeting cards as a traveling salesman. For several years he hit the road selling door to door, relocating several times along the way. including to Atlanta and Nashville. When regular jobs like these petered out, he always went back to tending bar. All this moving around, he said, was his desperate bid to find “the geographical cure for alcoholism,” which, of course, doesn’t exist. By the time he moved back to Omaha in the 1970s, John had been through three broken marriages and several careers. He was back to tending bar again and his drinking was worse than ever. He was descending into a kind of oblivion whose end result was inevitably going to be imprisonment or death.
“Alcoholism is a progressive disease. It keeps getting worse. By the time I finally got help there was no high, there was no enjoyment, there was no pleasure in drinking. I drank so I didn’t get sick. It was pure maintenance drinking.”

His first couple attempts at getting help did not take. “I was in two treatment programs. First, I went to Immanuel Hospital as an out-patient and after a few weeks, I said, ‘I’m wasting your time and my money because by coming in only a couple times a week I keep going right back to the same environment doing the same things.’ Later, I went to Immanuel as an in-patient and I stayed there a month. I stayed clean and sober for, oh, maybe three months and then I went back and stayed out for maybe eight years.” Why didn’t these tries at sobriety work? “I wasn’t ready,” he said. “It wasn’t anybody’s fault. It was on me. Alcoholism is a disease where you’re not going to get clean and sober until you’re ready to get clean and sober. It just depends on you. It’s strictly up to you.”
For a long time, he convinced himself he could control his drinking by moderating it. He knows now he was fooling himself. “I will never control it. Even now, going on 11 years of sobriety, I don’t control it. Abstinence is the only thing that will work for me. So, as long as I don’t take the first one (drink), I don’t have to worry about the last one.”
The leap from dependency to sobriety is a great one because it involves changing an entire mind-set. As John explains, an addict is obsessed with the acquisition and consumption of his/her drug of choice. “Your life revolves around the alcohol or drugs. You wake up in the morning planning on using. I would wake up at a quarter to six. By the time I got up, got dressed and walked to the liquor store on 30th and Laurel, it was 6 o’clock. I would get a half-pint of vodka. That was my breakfast. I would drink it on the way home, come into the house, smoke two cigarettes and start getting the kids up for school. Then I would go back and get a larger bottle and get serious about it.”
As the disease evolves John said an alcoholic alienates and isolates himself more and more from the mainstream of life until he or she is totally, utterly alone. “You start out drinking socially but you eventually hit a point where it’s just you and the bottle. You weed out people one at a time because you don’t even want your fellow drinkers to know how much you’re drinking. I had a drinking buddy for, oh, like 19 years. He had an old, battered pickup truck and we would drive to a park and sit there and drink. He and I would take turns trying to get sober. He did get sober a year before I did and that was the longest year I ever spent in my life because now it was just me and the bottle.”
Just as in the classic 1941 drama about alcoholism, The Lost Weekend, John said the shame of addiction led him to try and conceal his drinking from disapproving spouses and the disorientation of drunkenness put him on constant edge.
“You think you’re hiding it, but you’re not hiding anything. Everybody knows you have a problem except you.” In his case, he usually confined his drinking to public settings, although he sometimes snuck a bottle home. “I would very seldom bring a bottle in the house. I would just go up to the store and get some and drink it on the way back. I could kill a pint of straight booze in a few blocks. When I finished it I’d just throw it in the alley. Once in a while I would bring a pint home and hide it somewhere. I would go to bed, wake up an hour later and take a couple nips, then go back to bed and wake up another hour later to take a couple more. Well, you do this three or four times and you get paranoid, and you move it. Now, the next time you get up you can’t find it. You don’t know whether you can’t remember where you put it or whether your wife found it and threw it away. And you sure enough can’t ask her, ‘Did you find the bottle I hid in here last night?’”
By 1990 John was a wreck. He was separated from his fourth wife and raising their two oldest children alone. He functioned, but moved through life like a ghost. Life was a blur. Everything was muted and dulled in a kind of permanent haze or fog. He was about to get a rude awakening.
On a September night he walked from his house to fetch — what else? — a half-pint of vodka on his way to a meeting at the Viking Ship community center in nearby Miller Park.
“I was cutting through the park and I saw three guys sitting on the side of a hill and one of them stood up as I approached and asked me if I had a cigarette. I reached down to grab one and as I looked up I got hit in the face and that’s the last thing I remember for a month,” he said.

Immanuel Medical Center
The beating he absorbed at the hands of the strangers, who were never apprehended, left him with five fractured ribs, a jaw busted in three places, broken bones above and below his left eye (whose sight is permanently damaged), a broken nose and countless cuts and abrasions. Amazingly, he managed walking home, where his kids answered the door to find a grotesque figure sagging on the porch. They did not even recognize their own father for all the blood, bruising and swelling. He was rushed to St. Joseph Hospital, where he drifted in and out of consciousness and needed weeks for his concussion and other injuries to heal.
What happened to John that night had nothing at all to do with his alcoholism, yet he attributes the event and others following it with finally getting him to make the pledge to stop drinking stick.
“I have very mixed emotions about it,” he said of the beating. “It was a negative event but it had a positive result.”
Before he could make the commitment to stop drinking, he still had one last bender to go on.
“My jaw was wired shut and when I got it unwired I went out and got drunk that night, and I drank for a couple months. My last drunk was like a two-week drunk and it was a real bad one. Eight consecutive days are a total black out. Then, I finally got sick enough that I quit. In the meantime, my wife filed papers with the Douglas County Attorney that I was a danger to myself and others, and I more than likely was. Sheriff’s deputies came to my house and hauled me off in handcuffs to the psyche unit at Immanuel Hospital (Medical Center).

After his release from Immanuel John checked himself into then St. Gabriel’s detox unit. Before entering detox, however, he had a whole weekend on his hands at home, which posed yet another test to his resolve. “I had free reign to do what I wanted and yet I found myself not even wanting to drink. Even in my fuddled-up condition I thought, ‘There’s hope now.’ That was the start of it.”
Upon completing treatment at St. Gabe’s, he joined Alcoholics Anonymous, whose program he continues in today and that he intends participating in the remainder of his life. These days John is a content man who finds love and support among both his AA family and his own family. His son Shawn is living with him and sharing in his new life. He said, “Shawn got a lot of the benefits of my being sober. I’ve taken him places and done things with him that I never did with the older kids, who were out of the house by time I got sober. There was some resentment by my older kids, but we’ve been able to talk about it and work our way through it.” John’s dream is to one day retire to Mesa, AZ, where his beloved Cubs have spring training. Until then, he remains ever vigilant.
“Recovery is a continuing process. The first time I think I’m recovered, I’m drunk. I was an alcoholic yesterday. I’m one today. I’ll be one tomorrow. They’ll always make the stuff. They’ll always sell it. I’ll always be addicted to it. That doesn’t mean I have to give into it, though,” he said.
He realizes that without the support of his AA sponsor and circle of friends, he would be lost again. His philosophy about sobriety reflects the AA creed.
“It starts with attitude. And for the first time in my life I am comfortable in a sober world. I am not comfortable with my sobriety in that I take it for granted. I do what I have to do to maintain it.”
That means attending daily AA meetings. For John and others like him, sobriety is a one day at a time thing,
“All it is a daily reprieve,” he said.
Related Articles
- AA marks 75 years of helping alcoholics ‘rise from the depths of hell’ (seattletimes.nwsource.com)
- Getting Sober: Hope In the Rooms and Online (beliefnet.com)
- Alcoholism: The Basics (addictionts.com)
- A Dry Drunk is a just as mean as a wet one (spreadinformation.wordpress.com)
- Alcoholism and alcohol abuse (addictiontreatmentnow.wordpress.com)
- Is addiction a brain disorder? (theage.com.au)

I’ll Be Seeing You, An Alzheimer’s Story
Alzheimer’s scares me. I suspect it does many people. I cannot hardly think of anything more devastating or tragic than having your mind slip away or watching helplessly as a loved one’s mind fades into confusion, and ultimately oblivion. All of which is to say I was a bit queasy when I got the assignment to profile a woman with Alzheimer’s, or more accurately to profile a family and their odyssey with the afflicted loved one in their care. But I was struck by the love this family has for each other and for their beloved Lorraine, who was variously a wife, mother, grandmother to them. The way they rallied behind her is a testament to the family. Of course, not all families are as close or loving, and not all Alzheimer’s victims are fortunate to have such attentive support. If you’re in the mood for a sentimental story that is based in fact, than this might be your cup of tea. The piece originally appeared in the New Horizons.

I’ll Be Seeing You, An Alzheimer’s Story
©by Leo Adam Biga
Originally published in the New Horizons
I’ll be seeing you in all the old familiar places, and in all the old familar faces…
Blessed with the voice of an angel, the former Lorraine Clines of Omaha enchanted 1930s-1940s audiences with her lilting renditions of romantic ballads as the pert, pretty front singer for local bands. Billed as Laurie Clines, she was also featured on WOW radio’s “Supreme Serenade,” whose host, Lyle DeMoss, made her one of his “discoveries.”
From an early age, she used her fine singing voice to help her poor Irish Catholic family get by during the Great Depression — winning cash prizes in talent contests as a child and, after turning professional in her teens, earning steady paychecks singing with, among others, the Bobby Vann and Chuck Hall orchestras at area clubs and ballrooms. After the war, she gave up her performing career to marry Joe Miklas, an Army veteran, semi-pro baseball player and Falstaff Brewery laborer. The couple raised seven children and boast 17 grandchildren.
The memories and meanings bound up in such a rich past took on added poignancy at a recent Miklas family gathering during which Lorraine, a victim of Alzheimer’s Disease since 1990, sang, in a frail but charming voice, some standards she helped popularize in the big band era. Her family used the occasion to preserve her voice on tape, thus ensuring they will have a record of her singing in her senior years to complement the sound of her voice on platters she cut years before. While even advanced Alzheimer’s patients retain the ability to hum or sing, Lorraine has clung to music with an unusual ardor that reflects her deep feeling for it and the significant role this joyous activity has played in her and her family’s life.
“There was always music in the house — singing, records, dancing,” daughter Kathy Miklas said. “When we were little we each learned two songs Mom recorded, “Playmate” and “Little Sir Echo,” and we all learned how to dance to “Ball and the Jack.” At their mother’s insistence, the Miklas kids took piano lessons and at their father’s urging, they played ball. “We really were lucky Dad loved sports and Mom loved music. It was a great combination. They made sure we did both. It was a nice foundation to have,” daughter Theresa Ryan said, adding the family participated in neighborhood talent shows and competed in softball leagues as the Miklas team.

Even though she went from headliner to homemaker, Lorraine never stopped making music. She harmonized doing chores at home. She sang lullabies to her kids. She broke into tunes on holidays and birthdays. Away from home, she taught music at St. Adalberts Elementary School, vocalized in the church choir, led singalongs on family road trips and performed for her children’s weddings. Ryan said she and her siblings knew that whenever Mama made music, she was in a merry mood.
“You would get a yes if you asked her a favor while she was singing. You knew that was a good time.” Even now, despite the ravages of Alzheimer’s, music continues to hold a special place in Lorraine’s mind and heart. In a reflective moment one September Sunday afternoon Lorraine commented, ‘We gotta get all the music we can.” And then, as if remembering how music enriched life for her and her family despite scant material comforts, she said, “We haven’t had a lot of other things, but we sure have had a lot of music.” Accompanied on piano by Carolyn Wright, Lorraine found most of the words, with some prodding from husband Joe, to ballads like “I’ll Walk Alone” and “Girl of My Dreams.” When she got around to singing the bittersweet “I’ll Be Seeing You,” which is about being true to an absent loved one, Joe broke down in tears — the lyrics hitting too close to home.
“Not having her around” is the worst agony for Joe, who loses a little more of his wife each year. “It’s hard to live alone,” said Joe, breaking down with emotion. As he has seen Lorraine slip further and further away into the fog that is Alzheimer’s, he has had to content himself with memories of “the good old days.” He said, simply, “We had some good times.” A son, Joe Miklas, Jr., said the cruel reality of the degenerative disease is that it feels like losing a loved one, only the afflicted is not dead but stranded in a dementia that makes them increasingly unreachable. unknowable, unrecognizable. They are present, yet removed, their essence obscured in a vague shadowland of the mind. “Physically, she’s there, but she’s not Mom anymore. We’ve lost our mother and yet she’s still here.” Kathy Miklas describes the experience as akin to “a slow grieving process.”
Bill Miklas, the youngest among his siblings, is convinced his mother is, on some level, aware of the prison her impaired brain has confined her to, although she is unable to articulate her predicament. Evidence of that came only last year when, Kathy Miklas said, her mother confided to her, “‘I think something’s wrong with me, but I don’t know what it is. It makes me feel bad that people are having to do things for me that I used to have to do for them.’”
The sad thing, Bill said, is “this disease has forced her to be isolated, not only from those around her, but from herself. She has to live within her world. She has to travel this journey, for however long, by herself. It must be very frustrating to her to realize when she talks she’s not making sense. She can see the reactions on our faces, but her pride won’t allow her to show she’s debilitated. It’s hard for her to look me in the face and say, ‘I don’t remember your name.’ Yet even as debilitating as this disease can be…she still likes to sit and talk, and she’s still a happy person.”
As Alzheimer’s evolves, its victim presents changing deficiencies, behaviors and needs. Mirroring the patient’s own journey are the changing emotions and demands felt by family members. Just as no two sufferers are alike, the experience for each family is individual. Every step of the way, the Miklas clan has made Lorraine’s plight a family affair. “Everybody just kind of took their part in it and did what had to be done,” said Ryan. “I don’t know what I would have done without them,” Joe said of his family’s pitching-in. Not everyone always sees eye-to-eye on how to handle things, but the Miklas’s remain united in their commitment to do right by Mom. And, no matter what, they’ve stuck together, through thick and thin, in illness and in health. “We’ve kind of become our own support group,” Joe, Jr. said. “We don’t always agree, but we always communicate, which is the key.”
Married 54 years, Joe and Lorraine hail from a generation for whom the vow “for better and for worse” has real import. That’s why when she was stricken with Alzheimer’s he put his life on hold to become her primary care giver at the couple’s home, where she continued living up until about a year ago. Lorraine’s first symptoms were shrugged off as routine forgetfulness, but as her memory deficits and confused states grew more frequent and pronounced, her family could no longer ignore what was going on. It all began with Lorraine making repeat phone calls to family members without knowing who she was dialing and not remembering she made the exact same call just minutes before.
Ryan said, “At first, we laughed it off among ourselves. It was like, ‘Oh, did Mom call again to ask who’s making the turkey for Thanksgiving? I told her 10 times.’ And then, we got a little upset with her. We’d say, ‘Mom, would you pay attention. You’re just not listening.’ There were other signs. Normally a precise, productive person who kept on top of her large family’s many goings-on, she could no longer keep track of things. She let the house and herself go. She grew disorganized. And she seemed to just shut down. “I think one of the things we first started noticing is that she just wasn’t doing as many things as she was doing before,” Kathy said. “One of the striking differences was she’d always been very organized and efficient” but not anymore.
Concerned, Kathy convinced her mother to be evaluated by the University of Nebraska Medical Center geriatric team. “When the doctors said she didn’t have any physical reason for this — that it’s probably Alzheimer’s — I was totally shocked,” she said. The entire family was. Lorraine went on living at home with Joe. “I think our family…was in denial,” Bill said. “We didn’t want to mention Alzheimer’s in front of Mom. I think a lot of us thought there was a mixed diagnosis. That, you know, it’s not really Alzheimer’s — Mom just forgets things. It’s not that big a deal.” From denial, the family gradually accepted Lorraine’s fate, the diminished capacity that accompanies it and the demands her care requires.
To get to that point, however, the Miklas children first had to come to terms with how their mother’s condition was affecting their father. “We were all kind of going on with our lives,” Ryan said, “but I don’t think we were focused too much on the disease because Dad was there to do the day to day caring.” As the disease progressed and Lorraine grew more unmanageable, the job of caring for her 24/7 consumed Joe’s life. He halted his active recreational life to attend to her needs. “Dad started to give up a lot of the things he likes to do,” Ryan said. It got so that it was dangerous leaving her alone, even for brief periods, and no longer possible for anyone untrained like Joe, now 79, to always be on call. Overwhelmed by it all, he could no longer hack it alone, and that’s when the family began the long, winding odyssey to find the right care giving situation.

Kathy, a private practice speech-language pathologist, steeped herself in Alzheimer’s — from possible causes to drug therapies to support services to care providers. “I felt like I could deal with it better if I understood it. So, I started talking to the Alzheimer’s Association and reading lots of stuff. As a family, we shared information about what Alzheimer’s is and what goes on with it. I didn’t want to miss an opportunity to do something or to have something because we didn’t know about it.”
Family members also attended conferences to glean more understanding — from health professionals and family care givers alike — about what to expect from Alzheimer’s and what adjustments the family could make to ease things for themselves and for Lorraine. For further insight about her condition and how to manage it, they consulted one of the world’s preeminent Alzheimer’s experts, Dr. Patricio Reyes, director of the Center for Aging, Alzheimer’s Disease and Neurodegenerative Disorders at Creighton University Medical Center. “We just lived and made adaptations and accommodations as needed,” Kathy said. “We knew not to ask Mom to do certain things because she wouldn’t remember them and we reminded her to do things she maybe still remembered how to do.”
The family explored several care giving options: first, enrolling her in a respite day care program; next, arranging for a home health nurse to come each morning to assist with her personal needs; and, then, when respite/home care was no longer sufficient to accommodate her unfolding illness, they sought more intensive aid.
“In November, we decided it was not a good idea for Dad to have to constantly be on duty all the time,” Kathy said. “We could see his health deteriorating from the stress…so we started looking at nursing homes.” Lorraine was placed in one, but the family found its medically-based approach and strictly-regulated environment stifling for their mobile, verbal, social mother, who felt uneasy in such a restrictive setting.
According to Kathy, the site “just wasn’t set-up to handle somebody like Mom. They had everybody get up at seven, eat breakfast at eight and go to bed by seven-thirty. Well, having been a singer — Mom never gets up at seven and she’s used to going to bed at about one o’clock in the morning. Plus, they had her heavily medicated. One night, they called and said, ‘Your mom is having a behavior episode we can’t manage.’ Well, I got there and she was having ice cream with a nurse. She was fine. Mom was very frustrated because in her mind this was her house and at night she got terrified. She would ask, ‘Why are all these people in my house?’ After a month of that place, we decided it wasn’t working out.”
Searching for the best care facility for a love one means weighing many complex issues and making many difficult decisions, not the least of which are financial. Although the nursing home was unsatisfactory, it did have the advantage of being Medicaid certified. As the Miklas’s looked around for an alternative, they discovered most quality care centers do not accept Medicaid patients, are cost prohibitive on a private pay basis and, even if the family could afford to pay privately, they would face a two or three-year waiting list.
“We were struggling with what we were going to do,” Kathy said. That’s when they found new hope and the right fit in Betty’s House, a residential assisted care facility, where Lorraine resides today. Where, at the large, institutional nursing home, Lorraine was anxious and irritable, the family has seen “a dramatic difference” in her mood at Betty’s House, Kathy said, adding: “It’s been a godsend. It’s small and home-like, not like a nursing home. The lady who runs it, Mary Jo Wilson, cared for her own Alzheimer’s-sticken mother for 10 years. She knows how to do Alzheimer’s. She knows what you say, when you argue, when you don’t argue, what’s important, what’s not important and she teaches her staff…that you give residents praise and tell them how happy you are they’re there, and I really think that positive feedback is part of the reason Mom’s been so calm and so happy the past few months. She’s doing well.”
And, relieved from the pressure of daily care giving, Joe Miklas began doing better, too. “Now, he can relax,” Kathy said.
Joe is just relieved Lorraine is situated where she seems at peace. “She’s safe. She seems to be happy,” he said. “They’re very good out there. The owner does a hands-on job. She’s always around, supervising things. She’s got some good help. It makes a lot of difference. I try to make it out there every other day if I can. Lorraine talks about coming home, and I’m not sure whether she has this (he gestured to mean their home) in mind or what. I thought she considered that (Betty’s House) her home. It’s hard to know.”
He does know she’s content whenever she breaks into song, as she did upon overhearing a conversation he had with another visitor to Betty’s House. “We got to talking about music when Lorraine suddenly sang ‘When Irish Eyes Are Smiling’ and she just took it up right from there.” Anything Irish elicits a response from her, said Kathy. “She’s always been passionate about her heritage. St. Patrick’s Day was a big day at our house. She’d sing Irish songs. Even now, when you mention something about being Irish, she’ll go into her version of an Irish brogue” and maybe start up a song.
Music remains a vital conduit to the past. “Still, in spite of all the things she can’t do, if you put a microphone in front of her, she turns into Laurie Clines, the singer,” Kathy said. “Her body moves as a singer. Her voice changes and her intonation, her breath and her rhythm become that of the singer again.” This transformation was evident the night son Tim Miklas appeared with his band, the Pharomoans, at Harvey’s Casino. “I went down into the crowd where Mom was and we sang “When Irish Eyes Are Smiling” together. That was pretty special,” Tim said.
Family and faith have defined Lorraine’s and Joe’s lives. Growing up within blocks of each other in south Omaha, each lost their father at a young age and each began working early on to support their family during tough times. They attended the same school and church, St. Adalberts, but didn’t start dating until after the war.
“I thought she was the prettiest girl in school,” Joe said, “but I didn’t think I had a chance to get a date with her, so I just kind of put it out of my mind.” After marrying and starting their own family, the pair made sure all their kids attended parochial school, scraping together the tuition from his modest Falstaff salary, and even saved enough for family vacations. “Family was very big to her and she passed that on,” Theresa Ryan said. “I think they both wanted that family environment and worked very hard to achieve it.” Bill Miklas added, “One of their man ambitions was to raise a great family, and I think they did a wonderful job.”
Through the process of Lorraine’s sickness, the Miklas’s, always close to begin with, have drawn ever closer. If there’s anything they’ve learned about dealing with a loved who has Alzheimer’s it is, Tim Miklas said, “to try to maintain the courage to go on and make sure that person is still a member of your family. Maintain your relationship with that person as much as possible. At some level, some of the things get through to them.” Whatever the family occasion, Joe knows his wife still “wants to be part of it, that’s for sure.”
Kathy Miklas advises others to “really value the time and the experiences you have with your loved one because you don’t know what it’s going to be like three months or six months from now. Like many people with Alzheimer’s, physically Mom’s going to last a lot longer than she is mentally.” Another piece of advice she has is: “Give people choices. Give people dignity and the ability to have some control over their lives. For example, giving my mother the choice of when gets dressed eliminated a lot of arguments.”
In the end, this Alzheimer’s story is about the enduring love of a man and a woman and of a resilient family. “Theirs was a very subtle love,” Bill Miklas said of his parents. “It was something you always felt. The same with the faith they lived. It was a constant. There was never a question — never a doubt. It was a very stable reality. I think Mom taught us a lot about faith and about commitment — to ourselves and to our family. She taught us not to focus on what you don’t have but to enjoy what you do have and to find the value in that. Somehow, if I can take that to my family than that will be Mom’s greatest legacy.”
I’ll see you in the morning sun and when the sky is grey. I’ll be looking at the moon, but I’ll be seeing you…
Related Articles
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- Test may catch Alzheimer’s in earliest stage (abclocal.go.com)
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ER, An Emergency Room Journal
To be honest, I was hoping for something dramatic to happen in the ER that agreed to accommodate for a few nights my hanging around, asking medical staff and paramedics and patients questions and taking voluminous notes. Nothing much did. That is to say, a stream of patients came through presenting all manner of problems, but nothing over the top sensational occurred. I think I still managed a good story out of the assignment. You be the judge. The article appeared in The Reader (www.thereader.com) as a kind of companion piece to another story I did based on ride alongs with paramedics. You can find the paramedics story on this blog as well. It’s titled “Merciful Armies of the Night.”
ER, An Emergency Room Journal
©by Leo Adam Biga
Originally published in The Reader (www.thereader.com)
Hours of Boredom and Minutes of Terror
Hollywood portrayals of hospital emergency rooms depict white hot action zones where medical drama and staff intrigue continue nonstop. What’s a real ER like? Recent visits to the NHS University Hospital ER found a medical treatment center, social laboratory, educational classroom and last refuge all in one. An intersection where the gallery of humanity meets and various trends surface. A mission, a haven, a hell. Or, as one ER nurse put it, “We deal with the heart of Omaha here.”
Like many staff, nurse Susie Needham feels the ER is THE place to be on the frontlines of medical care due to its fluid nature, one she summed up as “hours of boredom and minutes of terror.” Unlike television’s ER, long tedious stretches can grind by before a single trauma arrives. Then again, a run of critical or extreme cases can suddenly pile-up, kicking a slow shift into high gear. As Needham put it, “From moment to moment, it can change.
Most people that work here are attracted to the fast changing pace and the variety of different patients we see. It’s never the same. You have to know a lot about a lot of different things, and that’s what keeps you on your toes. It makes it interesting.” On a Friday night in April Needham, a pretty freckled blonde with an impish smile, tended a diverse mix, including a bronchial pediatric patient with difficulty breathing, an adult drug abuser suffering withdrawal pangs and a drunk woman ostensibly there for stomach pain but whose battered body and frayed psyche told a more sinister story.
For the most part, ERs treat a procession of fevers, coughs, sprains, aches, cuts, bruises, breaks. Purely routine stuff. Unless it’s happening to you, of course. Since one person’s trivial complaint may be another’s dire crisis, everyone is treated the same. No condition is refused. Nothing is taken for granted. Trained to assess and treat serious problems, medical staff try first ruling out any life-threatening cause before looking at non-critical or non-medical issuses. Most ER medical staff possess extensive critical care backgrounds, but it seems all ERs (the step-child of acute medical care) are not equal.

Not long past dusk on St. Patrick’s Day things were unwinding surprisingly slowly in the ER considering this was a designated trauma night (meaning area rescue services were to feed trauma patients there) on a Friday holiday known for alcohol-related injuries. Earlier in the day, staff treated a 43-year-old Omaha man knocked unconscious in a bar fight. Michael Kimball was brought in comatose. Massive swelling in his brain forced doctors to remove his skull to relieve the pressure. (Editor’s Note: Kimball never regained consciousness and, two weeks later, was pronounced dead. Police cited insufficient evidence to file charges in the case.).
Hours later, during a protracted lull, staff lingered about “the hub,” the ER nerve center, bantering in the irreverent MASH humor used for stress relief. Attending physician Dr. Paul Tran made a colleague, Dr. Rick Walker, envious by describing his sound sleep the night before, a rarity after the rush of a nine-hour trauma shift. When not hanging at the hub or crashing in the staff lounge, docs, nurses, techs and residents use computers and charts to monitor the condition of patients in surrounding non-critical care rooms and trauma bays (a total of 16 beds), to track the progress of lab workups, x-rays or other procedures and to file paperwork. A large grease board hanging high on the wall is smudged with running patient status reports. This checks and balances system aims to avoid patient-bed-meds. mixups
The staff perked up that night at the static-filled emergency band radio (always droning on in the background) report of a CODE 3 (critical medical) case en route, with an ETA of five minutes. Staff are uncanny at hearing the calls headed their way and ignoring the others. The paramedic’s sketchy details described an elderly man who fell and hit his head outside a Bag ‘N’ Save. The man, whom paramedics found minus vital signs, had been shocked back to life. With the clock ticking, Dr. Tran, a slight Vietnamese native with a gentle bedside manner, conferred with colleagues on whether to summon the trauma team, a kind of in-house medical SWAT squad on call to treat the most severe critical care cases, or to handle things themselves.
It Never Gets Better
Dr. Walker, a beefy man whose pockets are invariably overstuffed with paperback novels and stethoscopes, has spent his entire medical career in emergency medicine. He said part of the appeal for him and others is the extreme nature of the work. “I think it’s very challenging, and that’s a large aspect of it. It’s also a big adrenalin rush, and as I’ve assessed my life and career I’ve come to the conclusion I’m an adrenalin junkie, and I think that’s probably what did it for me.”
He said being exposed to the tragedy that accompanies trauma extracts a certain toll:
“You see bad stuff happening here, and it’s stuff that, you know, can make you cry, like kids dying. It’s tough and it can really get to you emotionally, and so what you have to do is build up a wall because otherwise you’d be breaking down every time you saw something like that and you could not function. That wall tends to stay up most of the time and the last few years it’s become an issue in my personal life.” Nurse Jackie Engdahl said it takes a special breed to work there, “Oh, definitely, Type A personalities make good ER nurses. You have to be very aggressive…very assertive because of what you deal with. You deal with not only ill and injured people, but intoxicated people and drug-induced and psychotic people. You gotta love a good challenge and you gotta be strong enough to whip into shape when the going gets tough.”
For trauma nurse coordinator Kathy Warren, it’s a matter of staying focused no matter how horrendous the reality before her. “Some of these cases are just horrible looking when they come in. You just have to totally ignore that and focus in on the task, so whether you’re starting the IV or helping the docs with procedures, you detach yourself and just click into gear. You can’t get nervous. You have a job to do,” she said. Warren, whose job entails her dealing with family members, said staying composed is hard when working with parents who’ve just lost a child. “Sometimes I have to step back for a few minutes and take a deep breath. When I get home after a case like that, everybody knows its been a bad day as soon as I walk in.”
Added Susie Needham, “People think you get callous or something, but you don’t. Some of the things we see are heart-wrenching and no matter how many times you’ve seen them it still really bothers you. It never gets better.”
Things finally began heating up again on St. Patty’s Day once the Code 3 patient was wheeled in on a gurney by paramedics and lifted onto a bed in the T2 trauma bay. The heavy-set man of about 65 lay there in a coma, a breathing tube inserted in his throat and an IV snaked into one arm, his big hairy belly billowing up and down as a bevy of ER medical staff hovered over him to keep him alive. “I need, STAT, six units of platelets…” a nurse called out. “Tell respiratory to bring a vent, please,” called another.
Then, when someone barked, “I need another set of hands up here,” a tangle of arms belonging to eight nurses, techs and docs converged to perform, seemingly at once, multiple tasks, from hooking up a ventilator to running a blood pressure line to starting a new IV to drawing blood to attaching EKG electrodes. “Sir, there’s going to be a tube going down the back of your throat,” one of them said more out of habit than out of any expectation of a response. Lying there, totally exposed and vulnerable, his life completely in the hands of these angels of mercy, the man, referred to then only as John Doe due to a lack of ID, was an anonymous soul brought back from the very brink.
Time is of the Essence
Time is critical in trauma or near trauma scenarios like these. That night’s charge nurse, Scott Miller, said it involves quick, precise coordination and communication. “Everybody swarms in to get the job done as fast as possible. In a case like this you have Dr. Tran coordinating and everybody trying to feed information to him as to what they’re finding at the same time as they carry out his orders.”
When the whole trauma team is activated, a whole slew of specialists — from surgeons to anesthesiologists to radiologists to lab techs — converge on the spot, making teamwork even more essential. According to Kathy Warren, “You have a lot of people and everyone has a different role and, hopefully, they know their role so they’re not getting in your way and you’re not having to tell them everything. It usually works pretty well, and it’s amazing the amount of things that can be done for a patient in a short amount of time when you absolutely have to. But that’s what a trauma center is supposed to be able to do.”
Emergency care often starts with the rapid response of rescue squads on the scene. Paramedic Tom Quinlan was among those responding to the 911 call that found Doe lying unconscious. “He was not breathing. He didn’t have a pulse. So we started our CODE 99 (for clinically dead cases) protocol, which is intubate him, start an IV and do CPR. We ended up shocking him a couple of times. We finally got a pulse back and he continued to breathe for us on the way to the hospital,” he said.
Added Dr. Tran, “Time is of the essence here. After so many minutes, it doesn’t do any good, so it’s all speed and skill. The man probably experienced sudden death when his heart went into fibrillation, meaning it didn’t pump any blood and, so, the brain promptly became unconscious and he fell down and hit his head and only by actions of the paramedics did he come back. He was extremely lucky to have had everything done in that time, otherwise he would be dead by now.”
Dr. Tran said the fall resulted in “about a five-centimeter hematoma on the back of the head.” Since Doe was found unresponsive and bore a scar on his chest indicating a history of heart surgery, the question on Dr. Tran’s mind was whether the patient’s vegetative state was due to the fall or to some new cardiac event. Not wanting to overlook a potential cerebral cause, he called in part of the trauma team after all. As Scott Miller, explained, “We’re assuming now he had some sort of heart event that caused him to fall and hit his head. We will be doing a CAT Scan to make sure there’s not something else going on, like a big bleed in his head. We don’t think that’s the case, but you can’t always tell for sure.” Later, it was confirmed a cardiac event did trigger the trauma.
As for the long-term prognosis, Dr. Tran said, “I’m not sure of the condition of his brain function later on.” By then, Doe was identified and his family contacted by nursing resource coordinator Regina Christensen, who met with family members. Part of hers dutie entails fielding inquiries from news hounds looking for material. She noted with incredulity some sound disappointed when a case is upgraded from critical to stable condition.
When treating a trauma, there is no room for bruised feelings. The required care must be delivered NOW. Hashing out differences can come later. One of the reasons nurse Jackie Engdahl likes working in the ER is the maturity of the people working there. “When I worked in other hospital areas there were very clashing personalities and people always bickering back and forth. But here, it’s not that way. You say whatever you want to say to someone and then it’s over and done with. There’s never hard feelings.” And, she said, where some physicians resent or reject nurse input this ER’s docs welcome it. “The doctors here work really well with the nurses. The doctors trust our judgment and they really listen to us. They allow us to do a lot of things, which is nice.” What about departmental romances? “There used to be between the nurses and paramedics,” nurse Janie Vipond said. “It just depends on the group you have at any given time. But, yeah, it happens.”
I Felt I Was in Good Hands
Amid the controlled chaos of an unfolding ER trauma, staff attend to myriad details, not to mention other patients. For the trauma patient whose life hangs in the balance, it can be a surreal experience of wailing sirens, flashing lights, antiseptic smells, probing instruments, strange faces and endless questions. There is fear, confusion, agony. There is even a strange sense of peace. Beverly Harter, a 62 year-old wife, mother and grandmother, has been there. How she got there is a story in itself.
On May 16, 1999 the Logan, Iowa resident was attending a graduation party at the nearby trailer home of a daughter. Various family members and friends were present. The weather was threatening that afternoon. When the sky turned ominous and a tornado warning sounded, the 12 partiers fled the trailer for their cars in an effort to outrun the storm. But it was too late. With a twister bearing down, they left their vehicles to take refuge in a roadside ditch. Huddled on the ground, exposed to the savage winds, the group was deluged by parts of farm machinery ripped asunder in the cyclone and propelled like shrapnel. The metal shards rained down on them, tearing skin, cracking bone, crushing organs.
When it was over, Beverly’s daughter was dead and two grandkids, both injured, left motherless. Her son endured a broken clavicle. A family friend died. As for Beverly, she suffered a punctured diaphragm, a perforated bowel and two crushed vertebra. Her house was leveled. Ironically, the trailer escaped unscathed. Transported by a local rescue unit to Missouri Valley, Beverly was then taken by ambulance to the nearest trauma center, the University Hospital ER.
Beverly, who remained conscious during much of her ordeal, did not have to be told she was badly hurt. “I knew I’d suffered spinal cord damage because my legs were on fire, and they stayed on fire.” she said. She also knew her daughter “was gone” and other loved ones injured. As for her Omaha ER odyssey, she recalls “bright lights,” a sense of “time standing still” and “a lot of people doing a lot of things and asking a lot of questions. I was really hurting and kind of fading in and out from the sedation, but I was able to answer a lot of questions. They explained to me what they were doing at all times, and that was reassuring.”
Indeed, despite her pain and grief, she recalls feeling calm. “You just have a sense that everybody’s taking care of you and that they’re all working together doing their jobs. I felt I was in good hands.” She also felt the staff’s compassion. “They were extremely sensitive and caring and protective about what happened to me and my family. They knew the devastation and loss we had. I was just overcome by their concern for our well-being,” said Harter, who today is confined to a wheelchair.
Kathy Warren said she used to doubt whether the time she spent with families who suffered a loss made a difference until her own father died in the hospital and she found comfort in the support her colleagues gave her. “I realized how important it is to have somebody treat you with kindness and to let you grieve however you want to and to explain things to you. Ever since then I’ve really pushed staff here to sit down with families and to talk to them. It’s not an easy thing to do as a medical person. Some people are better than others. But people don’t expect us to be super men and women. To save everybody. They just need us to be there.”
Not all exchanges are so pleasant. Patient complaints over long waits get expressed along the sarcastic lines of, “I’m sure glad I wasn’t dying.” Before things get nasty, staff try defusing the matter. “The basic strategy is to make them see you as being on their side,” said Dr. Bob Muelleman. “On the other hand, you want to be very much in control of the situation. If it’s just a matter of them yelling and cussing at you, well, that pretty much comes with the territory. Once in a while there’s kind of a thrashing or flailing out. If you think there’s the potential of them really getting violent you can call in security or police, but normally you can handle it on your own.”
When care complaints cannot be appeased, they are passed-on, in writing, or addressed on-site by managers like Regina Christensen. “It can be anything from somebody upset that their mother’s IV is out to something as complicated as a gang-related situation where the patient himself or his family is threatening staff. It’s just an array of things,” she said.
The Truth is Stranger Than Fiction
Meanwhile, back on St. Patrick’s, a drunk middle-aged woman involved in a domestic dispute came in with an aching gut. However, the night’s triage nurse, Susie Needham, recognized bruises and marks as signs of physical violence and sexual assault. After questioning the woman, a horrific tale of prolonged torture and bondage emerged that prompted ER staff to follow procedure and report their suspicions to police. Acting on the medical staff’s input two officers, who earlier arrested the woman’s boyfriend on misdemeanor assault charges, returned to open a rape investigation.
According to Needham, “If people come in here with traumatic injuries that don’t really fit their stories, we call the police.” Often, she said, such patients prove to be victims or perpetrators of a crime. Surrounded by staff and police in a room concealed by drawn curtains, the woman cried out, “I can’t take it anymore. I don’t want to take it anymore.”
After examining the woman a visibly shaken Dr. Tran said, “It’s one of the most remarkable cases of domestic violence I’ve ever seen. She has multiple problems. Number one is domestic violence and sexual assault. Number two is chronic alcoholism. Number three is a low platelet count. Number four is what appears to be an upper GI bleed.” As part of hospital policy in such cases, staff called in a domestic violence-sexual assault counselor to apprise the woman of her rights and refer her to appropriate community resources. But, as ER staffers say they’ve seen far too many other victims do, the woman rejected police-medical entreaties to undergo a forensic exam, something required for a criminal inquiry, and declined pressing rape charges. She was admitted and treated for medical problems.
“What do you do?” a frustrated Needham asked. “That’s tough,” Dr. Tran said, “because once enough time passes, the evidence is lost. We can’t do anything. You have to respect the patient’s wishes. Patient autonomy is everything. Why did she refuse? Oh, fear, love rejection, sensitivity. Who knows? Unfortunately, it’s common.”
Bizarre, believe-it-or-not episodes are also common in the ER. Take the time an obnoxious drunk showed up with a fierce but inexplicable pain in his belly. After sleeping it off, he staggered up from his cot and only then did the ER doc notice a speck of blood, on the sheets, which upon closer inspection turned out to be from a tiny hole, splayed by burn marks, in the man’s back. Apparently, he had been shot but was too drunk to recall it. Sure enough, an x-ray revealed a bullet lodged in the abdomen.
Or, take the time a stabbing victim arrived cut entirely from stem to stern, his entire rib cage exposed, yet conscious enough to describe the whole bloody fillet job some whore performed on him. Or, the time a man fell at home on a fireplace iron and walked in the ER with a small wound on his neck which, upon further exam, proved to be a deep puncture penetrating his cervical spine. For Dr. Muelleman, who treated all these cases while working in a Kansas City, Mo. ER, such incidents fall under the heading of “the truth is stranger than fiction.”
Perhaps the most frustrating cases are those involving entirely preventable injuries, especially those incurred while victims engaged in some high-risk, reckless behavior, like a young man Dr. Muelleman treated in Omaha who crashed his car while out joy riding and ended up paralyzed from the neck down. “I don’t call them accidents anymore,” he said, “because an accident suggests an act of God. I call them injuries because when people put themselves in these circumstances something is going to happen that didn’t have to happen.”
Anybody-Anytime-Anything
As ERs are traditionally the 24-7 stop-gap or catch-all of American medical care, the entire spectrum of need shows up there. In most public hospitals, no one is turned away, regardless of insurance status or ability to pay. “The emergency department is the safety net for many people seeking care who really have no other place to go, said Dr. Paul Tran. “Admittedly, there’s going to be abuse of the resources because this is reserved for emergency cases, but who’s definition of emergency is it? A toothache at 2 a.m. may be an emergency to you, but it may not be to someone else. We are here to take care of people from all walks of life and with conditions as minor as a toothache or as serious as a heart attack. And from that standpoint, it is very satisfying to provide people the last resort they need and to get the instantaneous gratification of turning them around.”
Given its open door policy, “the ER is where you really see the cross-section of humanity and so, if there are social ills, you seem them in the ER,” Dr. Muelleman said. “Some of the ills we deal with are domestic violence, drug and alcohol issues, child abuse, lack of immunization and lack of access to health insurance. Another segment the ER picks up on are the acute psychiatric and homeless populations.” He said in an era of managed care, ERs play an increasingly large social service and public health role. “
So, if we’re dealing with intoxicated people we try to get them in a shelter or detox center. If it’s an abuse case we bring in social workers, police and protective agency professionals. If we’re dealing with domestic violence, we make sure patients understand the resources available to them.” Nurse Scott Miller is “troubled” by how many kids he treats who “are not well cared for” at home and “very frustrated by the large number of people with legitimate psychiatric problems who can’t get seen” due to a lack of psychiatric beds locally. He said, “I’ve spent many hours fighting on the phone, calling medical staff at home, to get people admitted in the hospital when they don’t really have a medical problem. But when no psychiatric place will take them, we can’t just send them home.”
Dr. Muelleman said where ERs have always tried educating patients about prevention safeguards and optional resources, “Some have gone to the extent of smoking cessation and substance abuse counseling. I’m just reviewing a grant for a hospital to screen Type II Diabetes, which is not something you’d traditionally think of as an ER doing. There is a real move toward ERs getting involved with public health, even things like bike helmet giveaways. Some have even gone as far as to give pneumonia and flu shots. Even here, during seat belt awareness week, we do educational stuff to let people know about the importance of seat belts.”
As a survey of ER web sites will attest, there is debate in the medical community over the all-encompassing role of the ER. On this subject, Dr. Muelleman takes a pragmatic position. “You can’t select why people use the ER. Once they’re here, you can’t ask, Why are you here again?, although you may be tempted to. I mean, I support the notion public health policy in America should be changed to help take care of people’s health needs in a more comprehensive fashion than just having them go to the emergency room, but given that’s not the case, the mantra in the ER continues to be — anybody, anytime, anything. That’s exactly what it is. Should we change medicine so that doesn’t happen? Well, yes, we should, but in the meantime we’ve got to do what we can to help people.”
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Merciful Armies of the Night, A Ride-Along with Paramedics
To date, the only ride along I’ve done as a journalist was for this story following paramedics. I enjoyed the challenge of reporting and scene description the assignment presented. It’s the type of project I do from time to time in order to push myself out of the comfort zone I sometimes get stuck in. The story, which originally appeared in The Reader (www.thereader.com), was meant to mimic and ultimately transcend the television and film depictions of first responders. Perhaps I’ll do a ride along with police officers or detectives sometime. A companion piece of sorts to this one is also posted on the site — a report I filed based on a few nights observing things at an ER.
Merciful Armies of the Night, A Ride-Along with Paramedics
©by Leo Adam Biga
Originally published in The Reader (www.thereader.com)
The Paramedics Corps
Cutting through the humid summer night, Medic 21 is a rattling five-ton metal box of thunder-on-wheels. The Omaha Fire Department (OFD) rescue squad rushes to another emergency on the near north side. Flashing red, yellow and blue lights pulsate with the same urgency as the wailing siren’s cry that help is on the way.
Two licensed paramedics are assigned Medic 21 on the C shift: Capt. John Keyser, 38, a fair-haired, well-chiseled 12-year veteran of the OFD and Kathy Bossman, 28, a pretty brunette in her third year on the force after a short stint with the Lincoln Fire Department. Partners since last October, the pair work out of a firehouse at 3454 Ames Avenue, one of nine stations in the city housing rescue squads alongside fire engine companies. Anymore, every Omaha firefighter is trained in at least basic Emergency Medical Technician (EMT) skills. Some own intermediate or EMTI ratings. Others, like Keyser and Bossman, are full-fledged paramedics with the most rigorous Advanced Life Support (ALS) training on the force. Paramedics are usually attached to rescue squads, although some serve on fire rigs.
The OFD paramedics corps numbers 147, nearly triple the total from five years ago. Omaha Fire Department Emergency Medical Services (EMS) Battalion Chief Jim Love said this planned jump in personnel came in response to an increasing workload caused by an ever-expanding city: “Last year our medic units responded to 23,558 calls for medical assistance and transported 16,400 of those people. The year before, we responded to 21,272 calls. Our calls are growing at a rate of 4 to 6 percent a year. The population is not only getting larger but it’s getting older, so we’re seeing an increase in the elderly and their associated medical problems.”
Paramedic training is intensive, entailing some 1,000 hours of classroom and field experience, including interning in clinic (hospital) settings and on ride-alongs. A more rigorous curriculum is being implemented in 2001. Omaha EMS Chief Medical Director Dr. Joseph Stothert, head trauma surgeon at NHS University Hospital, said today’s paramedics are more skilled than in the past: “They have better education and better quality assurance in place and I think generally the care in the streets is much better than it was 10-20 years ago. Not only are they able to do more, but they are able to understand more and sort out what’s going on with the patient and to begin treatment before they reach the hospital.” He said things have progressed to the point that medics follow protocols or standing orders to guide their assessment and care in the field where before they called hospitals and awaited orders via radio phone. “Through the years I think the level of confidence has increased in the paramedics because of their training,” he added.
Here I Come to Save the Day
As the gleaming ambulance barrels through traffic (most of which parts to let it past) to the scene of an emergency the vibe inside the squad is part thrilling and part somber as the laconic medics steel themselves for whatever crisis awaits them. With their hearts racing, they are like soldiers driving into a battlefield. Their reactions must be swift. Their minds sharp. As they run through routes and protocols in their head, they keep an eye out for rogue motorists and cock an ear to the radio for updates. They take seriously their role as rescuers. Theirs is a single-minded mission of mercy — responding to a frantic plea for help. It can be anything. A diabetic reaction. An asthma attack. A cardiac event. A gun-shot wound. A personal injury accident. Poisoning. Heat exhaustion. Childbirth. It can be anybody. A child. An adult. Someone hurt in a car, on the street or in their own house. It can be a cop or fellow firefighter, victim or assailant, average citizen or public figure. You name it — these professionals have seen it in the line of duty.
Medics pull 24 hour shifts and no matter when the 911 call comes in — the middle of the night or the fat of the day — and regardless of what it is — a routine health problem or a genuine medical crisis — they show up ready to lend aid. Even when driving conditions stink or the medics are starving sleep, they respond the same. There is a temptation to view them as heroic Calvary riding-in to save the day. That is not how they see themselves, however. “I certainly don’t feel like any knight in shining armor. We’ve just doing our job,” Keyser said. “I really do enjoy helping people. That’s probably the biggest reason why I chose this profession.” His partner, Bossman, added, “It’s nice to be able to help people and to be able to change their life or improve their life in some way. Every time they call us it’s an emergency to them. They appreciate us being there, and that’s a good feeling.”
The anytime-anything-anybody drama of the job is one of its major draws. Even though most runs are routine, no two are ever quite the same. “One of the most appealing things is the excitement,” Bossman said. “It’s a big adrenalin rush. When you get the blood and guts, it makes it more exciting and interesting. You know you’ve got to step it up. You’ve got to move faster. You’ve got to get more things done. You’ve got to use all your skills and training.” Said Keyser, “One of the reasons I went into this is because it’s very challenging. The sleep deprivation is hard to deal with and the stress level is very high.” That stress — of being on call all hours of the day and night to make emergency medical interventions — has a flip side too. “You can get too wrapped up in this job. If you let the pressure and stress mount, all it does is kill you a little bit at a time. That’s why I’ve always thought one aspect of being a good paramedic is recognizing when you need to get away from it,” Battalion Chief Love said. Field medics like Keyser know the demands can overtake them if not careful. “I’ve got at least another 12 years on the job, but I don’t want to be on the rescue squad that long because I don’t want to get burned-out. After a 5-day rotation, I’m exhausted. I have a wife and three kids I want to enjoy,” he said.
On the Run
Medic 21 is among the two busiest EMS units in Omaha. It annually vies with Medic 40, at 45th and Military Avenue, for the title of most runs. The unit is responsible for a wide swath of Omaha — from Bedford Avenue north and from the Missouri River to 72nd Street west. Given that Medic 21 serves a low income area, some residents rely on the EMS system as a mobile clinic and taxi service. “In our territory we seem to have a lot of patients who don’t have transportation to the hospital, so they call 911 even if they have the flu. You treat them the same even though you’re frustrated because it’s 3 in the morning and you’ve seen this patient before and you know there’s nothing seriously wrong with them,” Bossman said. “We tend to see a lot of really young mothers who don’t know much about caring for their kids. We try to educate them a little.” Then there are the repeat customers. “We’ve got quite a few regulars. Most have legitimate medical conditions, but some don’t necessarily take care of themselves very well. They don’t take their medicines like they should and that can worsen their condition.”
Jim Love was a firefighter-paramedic on the streets before taking a desk job. He worked out of Station 21 and said his field experiences there opened his eyes to some things. “I didn’t realize the abject poverty that exists in certain parts of our city until I actively went there, walked into these places, took care of these people and transported them to the hospital,” he said. “I mean, I’d seen poverty on TV and read about it in the newspaper, but until you actually touch it and work with it, you really can’t imagine. For lots of people, we’re their source of medical care. They don’t go to doctors.”
With 3,113 runs made last year by its three crews, Medic 21 is the reigning champ among Omaha EMS units. Through August Keyser and Bossman are averaging 9 runs per 24-hour shift and are 50 ahead of last year’s pace, but on this day (August 10) they are still awaiting their first more than half-way through their shift. “This is highly unusual,” Bossman said. “That’s the thing about this job. A lot of times you’re waiting for something to happen and other times you leave the station and then don’t get back for six hours,” said Keyser. No sooner do the words leave his mouth than an alarm sounds on the overhead speaker alerting personnel to a rescue call. Keyser and Bossman clamber aboard the squad, fire up its engine, roll out of the garage and tear onto rush hour-choked Ames Avenue. With Keyser manning the wheel and Bossman the radio, a 911 dispatcher relays the nature of the call. “Medic Unit 21, there’s a 90 year-female with difficulty breathing…a neighbor became concerned when she didn’t her from her…called police…the female was found on the floor…apparently fallen…police are on the scene.”
Lady in Distress
Less than 10 minutes elapse from the time the call is received to the medics’ arrival on the scene. It is a red brick apartment house at 52nd and Northwest Street. Police cruisers and a fire engine are already there. Curious neighbors and onlookers gather on the small porch or watch from the street corner as Keyser and Bossman stride into the residence carrying an arsenal of emergency medical supplies, including a portable heart monitor/defibrillator and a case filled with meds, IVs, airway supports, bandages, slings, etc.
Police deny access to a reporter along for the ride, citing the tight quarters. The officer guarding the front door, Juan Fortier, describes the situation while Keyser and Bossman treat the elderly patient inside. “A friend hadn’t heard from the resident since Tuesday night at 8. She came by, hollered for her and got no response. She tried entering, but the inside chain was locked. So she called us. We came, we assessed the situation, notified our supervisors what we had and we decided to go ahead and force the lock open. We got inside and the 90 year-old resident was lying on her back on the floor next to her bed with one leg kind of folded up under her. She was still conscious but somewhat discombobulated. She had obviously been there awhile. We just tried to comfort her with our voice and let her know help was here,” he said. Police and rescue squads respond to several such calls each week. Most turn out fine.
Minutes later, firefighters hustle to fetch a backboard and gurney and soon are carrying the patient out on the stretcher, a bag valve mask applied to her mouth, and secure her in place on the squad. With the patient, Olive, designated a CODE 3 (critical condition) Keyser and Bossman tend to her in back while a firefighter takes the wheel. It turns out Olive lives alone and has no family in state. The only prescribed medication found is for some unknown cardiac condition. In cases like this, when a patient cannot provide answers and there is no family member to consult, medics lack basic information to complete a patient history.
Teamwork
“A big part of our job is information gathering,” Keyser said. “Our first job is to assess the patient and determine if there’s a life threatening situation. Then, the most important thing is to find out the history of what brought this person to require our care. We try to get as much of the history as we can for the doctors.”
Firefighters often reach a scene first and provide care up to their level of training. Once medics arrive to take over, firefighters remain to assist — providing extra sets of hands and eyes. This team concept is at the heart of EMS. “Most of us have worked together for a long time and everybody knows what needs to be done,” Keyser said. “Firefighters will get a stretcher or set-up an IV or get oxygen going. If we don’t see it being done, we’ll ask for it.” Bossman added, “The firefighters we work with are real good about helping out. They’ll jump in and do whatever needs to be done.” Love said having EMT-qualified firefighters on-site is essential to the continuum of care that extends from pre-hospital settings to the ER. “The important thing about having EMTs on the fire trucks is that not only do they get there quickly, but they take base-line vitals which give the paramedics something to compare with when they take their vitals. It gives us another indication as to whether the patient is getting better, getting worse or staying the same.”
In critical or trauma scenarios, time is everything. “We’re always racing the clock,” Love said. “Our goal is to get somebody to the patient’s side with at least basic level training within 5 minutes and to get someone there with advanced training within 8 to 11 minutes. We try to reach those goals at least 90 percent of the time.” According to Keyser, “Depending on how critically injured that patient is, their best survivability is if they can be treated in the ER within an hour of their injury. It’s called the Golden Hour. We try to get everything done we can in 10 minutes before the patient is loaded on the squad and we’re on the road to the nearest trauma center. We’ll do everything else en route.”
In Dr. Joseph Stothert’s view, “For about 90 percent of the patients paramedics see, their care is absolutely vital and life-saving, including persons in or near cardiac arrest and persons involved in (serious) motor vehicle accidents. Now that there is a defibrillator on every fire and rescue apparatus, there’s been a steady increase of patients we’ve been able to resuscitate earlier.”
With Olive in tow, Medic 21 speeds to the nearest hospital, Immanuel Medical Center, as Keyser radios her condition: “We’ve got a 90-year-old female who has been down apparently since…” During the bump-and-grind ride Olive is dimly conscious. She cannot speak, responding to questions with only her tired eyes or feeble nods of her head. “Can you point for me where it hurts?” Keyser asks. “Olive? Olive, we’re going to give you some nitro on your tongue. Your lungs are full of water. I want you to lift your tongue up for me. There you go. Good girl. Here it comes. Open wide.” Olive weakly responds. Her mottled face is splayed by vomit and pinched in pain. Her eyes close. She is barefoot. Totally vulnerable. Her vital signs are continually taken and any abrupt changes noted. All the while, Bossman comforts Olive by holding her hand and applying pressure to a bag valve mask over her mouth, timing her squeezes in concert with the patient’s inhalation.
“For the short amount of time you’re with patients you just want to try to do something positive. Sometimes, that’s nothing more than holding their hand and talking to them while you’re riding to the hospital,” Love said.
Keyser tries getting Olive to respond again (“Olive, we’re going to help breathe for you, okay? Olive, can you open your eyes again?”), but she has fallen unconscious. The medics scramble to intubate her with a breathing tube and suction out excess fluid clogging her airway. Amid the cramped space the medics handle equipment and perform procedures in a kind of choreographed dance. They anticipate each other’s moves well. Few words need to be spoken. They work with calm precision and dispatch, forming what Love likes to call “a fine-tuned patient care machine.”
Later, after delivering Olive to the ER, Bossman recaps the run. “She had fallen out of her bed and was on the floor since Tuesday night. She was already dehydrated. She’d been vomiting and had it in her mouth and in her lungs. That caused her to choke and quit breathing. It could have been real bad. If her neighbor hadn’t checked on her and called the police she could have choked to death. She got a little bit worse en route. She quit responding, although her vital signs stayed pretty good. We intubated her to clear her airway. She’s actually pretty stable now. Her airway’s secure. She’s getting plenty of oxygen. They’re going to x-ray her to make sure she didn’t injure her back when she fell.”
Breathing difficulty is a call medics often respond to and make a life-saving difference in. “Outside of critical emergencies, the assessment and treatment of airway problems is where they tend to help people the most, such as people with asthma or people with chronic airway diseases,” Dr. Stothert said. Medics also routinely help diabetic reactive patients make dramatic turnarounds.
Heeding the Call Again
After its crew restocks supplies and completes paperwork in the ER, Medic 21 no sooner pulls out of Immanuel when a new call presses them back into service. It is a new mother seized by severe back pain. The squad heads east and in no time at all reaches the wood frame residence near 46th and Bedford, where a fire engine crew is present. The petite patient, Sandy Dace, sits in a kitchen chair doubled-over in a spasm of pain. Her tall bearded husband Dennis stands over her, holding their red and wrinkled 5-day old baby boy in his arms. At the bottom of a staircase a boy of perhaps 8 peers with wide-eyed wonder and fear at the rescuers tramping in and out. It turns out Sandy underwent a prolonged labor marked by acute contractions, before a Caesarean section was performed. It is thought her pain is related to the childbirth.
“I got up to go to the bathroom when I heard Sandy crying. I found her just like that. She couldn’t get up. And with him (the baby) here, I had to call somebody. It was maybe 40 seconds before I heard the sirens. It was great when you showed up. You guys are excellent,” Dennis tells the medics. As he follows his wife to the door, he says, “I’ll be up at St. Joe’s as soon as your mom gets here. Okay, dear?” “Okay,” she replies through clenched teeth.
En route to St. Joseph Hospital Sandy grimaces with each jolt during the shake-rattle-and-roll run. She tightly clutches the handles at the side of the gurney to brace herself. “It’s kind of a bumpy ride, so we’ll take it easy on the way there,” Bossman tells her, but while the ride proceeds at a slower than normal pace it is just as jarring as ever. Dace remains stoic, only uttering a sound when answering Bossman, who tries taking her mind off her discomfort with easy chatter.
Built on an unforgiving truck frame, rescue squads are notoriously noisy clatter-traps that ride like bucking broncos. Many have been in service for a decade or more. It is not unusual for odometers to read 100,000 plus-miles. And those are hard, stop-and-go miles. Units often break down with a wide array of mechanical problems, forcing even older, less reliable reserve units into service. “Our rescue squads are on their last legs,” is how one paramedic put it. With so much wear-and-tear, it is no surprise then that perhaps the number one complaint by customers is that “the ride is terrible,” said Love. Squads are nicknamed “puke boxes.” Three brand new units were purchased recently (for $117,000 each) and their increased size and smoother ride makes medics stuck with older models rather envious.

The squad transports Sandy Dace to the ER just before 7 p.m. and by the time Keyser brings the empty gurney back out, a LifeNet helicopter lands to stretcher-in a middle-aged patient critically injured in an industrial accident. As for Dace, she is logged in as a CODE 1, which signifies no real medical emergency and no treatment performed in the field. She simply gets a check-up in the ER.
Stories from the Frontlines
On the way back to the station, the medics make a fuel stop at a City of Omaha depot where broken-down cruisers, squads, rigs and plows are warehoused for repairs and spare parts in what is known as “the boneyards.” Life at “21s” or any firehouse is a communal thing. Except for captains, who rate their own rooms, everyone, men and women, share spartan dormitory-style sleeping quarters. It is a high testosterone environment. We’re talking big men wielding axes and saws and handling mammoth rigs.
As the lone female (one of 20 among 600-plus fire division field personnel) Bossman is still something of a curiosity. While a Clint Eastwood pic plays on a big screen TV in the rec room, she explains how it takes a certain kind of woman to thrive there. “If you’re the type who gets real upset at a crude joke, you’re not going to last very long. You can’t be overly sensitive to those things. You just have to go with the flow.” She said when she started she was subject to a “feeling out” process that closely scrutinized her ability to handle the job and to be, “one of the boys,” in effect. “Once they saw I was okay with their cracks and I could pull my own weight, then there was no problem.”
Down time is variously spent doing paperwork (a detailed record of every run must be logged in a book and on the computer), washing down or cleaning out rigs, rapping with the guys, grabbing a bite to eat, zoning out in front of the TV or catching some Zs. When a visitor asks Keyser, Bossman and Love to share some stories from the frontlines, they gladly oblige. Like other EMS professionals, they say the toughest cases usually involve children.
“I remember the first SIDS (Sudden Infant Death Syndrome) case I ever went on. At the time I was an EMTI with a little baby of my own, so it really kind of hit me hard,” Keyser said. Bossman recalls a CODE 99 (CPR in progress) case. “What was thought to have been a SIDS baby was revived but it never regained consciousness. It later turned out to be a shaken baby. That had an impact on me because in the ER I was comforting the mother and father and, later, when I found out it was (allegedly) the parents that had done this to the baby, it really bothered me,” she said.
Suicide runs are hard to forget. “You go there and, of course, there’s nothing you can do. You call the police and while you’re waiting you see pictures on the wall of family and friends. It hits home that this was a human being that had a life. It gets you thinking, What got them to the point they felt they had to do what they did? Those are the ones that really stick with me.” Love said.
Bossman said a disturbing run she and Keyser made was to the residence of a man with critical pulmonary edema. “It appeared to be treatable when we first got there,” she said. “At his house he was talking to us, but then he went downhill real fast in the squad. And at the hospital, despite everyone’s best efforts, he died. Sometimes, despite a perfect treatment, the patient may still not make it. It can change at any time. That affects you because you see this person getting worse and worse, and you want to help them, but you can’t…Over time, I guess you just learn that regardless of what you do the outcome is sometimes out of your control. It’s kind of hard.”
“Bad runs” of this sort often prompt a Critical Incident Stress Debriefing or CISD, an informal talk therapy session for every EMS staffer at the scene. The fire division’s chaplain, Rev.. Chuck Swanson, leads the sessions. Select cases are also chosen for run reviews, where crews and supervisors analyze what went right and wrong.
Ready for Anything
At 8:50 that August night, the crew’s brief R & R respite is interrupted by another call. A young woman has dislocated a shoulder fending off an assailant near 24th and Camden Avenue. She screams in agony, “Oh my God. It hurts. Oh my God.” The police are there sorting out the incident. “They’re are always a welcome sight to us,” Keyser said. The patient, tears streaking her face, screams all the way to Immanuel. This is the first in a series of four straight runs Keyser and Bossman make that evening. Next, it is a young asthmatic, Reggie, with difficulty breathing. He’s tried his inhaler, but it’s brought no relief.
The medics arrive at his house and find a scared little boy struggling for breath. They administer Albuterol with oxygen. He breathes easier but a trip to the ER is advisable. Aboard the squad an IV is started. The medics calm the boy down, assuring him how brave he is. Calming kids is “half the battle,” say the medics. When Keyser asks “Have you ever ridden in an ambulance before?” Reggie replies, “Yeah,” and reminds them they treated him once before — for bruised ribs. On the way to Immanuel a much-improved Reggie points out the rear squad window, shouting, “There’s my mom,” waving to her following closely behind in the family van. Upon arrival at the ER a relieved Reggie announces, “I can actually talk now.”
The last two runs are routine. A woman complains of a host of problems, including difficulty breathing. She is quickly stabilized with oxygen, yet continues acting distressed. Her husband explains, “She gets like this when she’s upset.” It seems the couple had been arguing. The patient declines a trip to the ER. Later, Keyser attributes her symptoms to anxiety, which he said can mimic many medical conditions. Then it’s off to an assault call only two blocks from the Medic 21 home base. Police surround the victim lying in the middle of Ames Avenue. The intoxicated man has been beaten about the face by two or three assailants and has suffered cuts and bruises. Keyser and Bossman dress his wounds and take him to University Hospital. He smells of alcohol, sweat and blood.
By the end of the run it is around midnight and the medics are ready for a break. “When you’re super busy or you’re up many times over the course of the night you’re sleep deprived,” Bossman said, “and that just makes your reaction time slower. You have to think longer and harder about decisions that during the day might come real quick. That’s when it’s helpful to have a good partner. You work together and figure things out.” When a call awakens crews from a sound night’s sleep it is not uncommon, Keyser said, for hazy mates to slam into doors or each other amid the darkness and the mad dash that ensues to reach a rig or squad.
The wee hours find medics intersecting a surreal scene of crowds hanging out in parking lots or cruising the jammed streets. “It’s a different world down here at night,” Keyser said. “Once, we saw a family pushing a baby in a stroller at 2:30 in the morning.” Added Bossman, “It’s odd. There’s bumper-to-bumper traffic. We somewhat gauge how busy our night is going to be by how many people are out.” At time like these the intrepid medics are urban explorers in search of their next adventure. “It’s always something different,” she said. “Part of being a professional is being ready for anything.”
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